Victoria Ross-Mata
Raleigh,NC
Summary
I am a second generation hairstylist for about 5 years now. I grew up watching my mom work in the industry working behind the chair and attending hair shows. This inspired me to get into the beauty industry myself. I love meeting new people, building relationships with clients and making them feel great in their own skin! After several years of working behind the chair I am eager and interested to get involved in a different avenue of the beauty industry and am eager to learn as well as apply my already learned skills.
Overview
4
4
years of professional experience
Work History
Hair Stylist
Self Employed
Raleigh, NC
03.2023 - Current
- Developed relationships with new clients through referrals from existing customers.
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Recommended products to clients based on their individual needs.
- Educated clients on proper home hair care maintenance techniques.
Social Media Coordinator
Harlow Hair
Raleigh, NC
03.2023 - Current
- Used editing and graphic design tools to create content and visuals for social channels.
- Engaged with and responded to online audience through relevant comments.
- Managed day-to-day interactions with followers and responded promptly to customer inquiries or complaints.
- Kept tabs on what competitors were posting on social media channels through dedicated research skills.
- Researched current trends in the industry to identify opportunities for growth through new social media channels.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
Commission Hair Stylist
Olga Allen Salon
Durham, NC
05.2022 - 12.2022
- Pre-booked future appointments to increase repeat business.
- Educated clients on proper home hair care maintenance techniques.
- Recommended products to clients based on their individual needs.
- Upsold additional services when appropriate to increase sales volume.
- Applied highlights, lowlights or other coloring techniques.
- Provided consultations to clients about their desired hairstyle and hair care needs.
Commission Hairstylist
Magnolia Jane
New Bern, NC
06.2021 - 05.2022
- Educated clients on proper home hair care maintenance techniques.
- Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
- Collaborated with other beauty professionals on projects related to hairstyling.
- Upsold additional services when appropriate to increase sales volume.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
Commission Hair Stylist /Hair Salon Assistant
Sage Nova Salon and Wellness
Wilmington, NC
08.2019 - 03.2021
- Greeted each client and asked questions to determine fashion needs.
- Evaluated client's hair and physical features to determine style and cut plans.
- Processed payments, took appointments and assisted with management of flow of patron visits when needed.
- Attended continuing education classes to stay current on trends in the industry.
- Utilized computer software programs necessary for tracking client information or managing appointment bookings.
- Prepared styling stations for stylists including stocking products, setting out tools and gathering supplies.
Education
Cosmetology
Aveda Institute Chapel Hill
Chapel Hill, NC07-2019
Skills
- Relationship Building and Management
- Customer Education
- Appointment Coordination
- Customer Buying Trends
- Networking Expertise
- Customer Consultation
- Business Management
- Hair Artistry Professional
- Appointment Scheduling
- Cosmetology Principles Knowledge
- Industry Trend Analysis
- Outstanding Customer Service
- Salon Maintenance
- Quick Learner
- Marketing Understanding
References
References available upon request.
Timeline
Hair Stylist
Self Employed
03.2023 - Current
Social Media Coordinator
Harlow Hair
03.2023 - Current
Commission Hair Stylist
Olga Allen Salon
05.2022 - 12.2022
Commission Hairstylist
Magnolia Jane
06.2021 - 05.2022
Commission Hair Stylist /Hair Salon Assistant
Sage Nova Salon and Wellness
08.2019 - 03.2021
Cosmetology
Aveda Institute Chapel Hill
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