Victoria Rothrock
Walmart DC
Clearfield,PA
4
years of professional experience
Detail-oriented quality assurance specialist adept at complex problem-solving and decision-making. Known for successfully managing operations and ensuring compliance, with a focus on enhancing service standards and team collaboration. Sskilled in cross-functional teamwork and strong negotiation, leading to enhanced team performance and customer satisfaction.
Work History
Quality Assurance
2 Years- Oversaw receiving docks and maintained standards.
- Researched problem freight, corrected system errors, sent product to final destination.
- Safety and PPE compliant.
- Attention to detail and correction of errors.
- Managed calling in trailers, verifying and removing necessary freight, calling trailer back to the yard.
- Slotting freight throughout multiple areas of the warehouse.
- Cross trained through all areas of my department as well as many others.
General Manager
5 Months- Managed daily operations, ensuring adherence to company policies and high service standards.
- Monitored staff performance, providing training and mentorship to improve team capabilities.
- Interviewed, hired, onboarded, and trained new employees.
- Addressed customer concerns, corrected issues, and adjusted procedures to become more efficient.
- Directed employee scheduling and labor needs to benefit the business.
Finance Manager
5 Months- Analyzed customer credit applications to determine financing eligibility and risk assessment.
- Developed and implemented efficient workflows for processing loan approvals and documentation.
- Collaborated with sales teams to create tailored financing solutions that meet customer needs.
- Managed relationships with financial institutions to ensure competitive loan products and terms.
- Ensured compliance with federal and state regulations related to automotive finance transactions.
Insurance Agent
1 Year 10 Months- Developed customized insurance solutions for clients, addressing specific needs and risk exposure.
- Conducted thorough policy reviews to ensure compliance with industry regulations and accuracy of coverage.
- Assisted clients in understanding policy terms and benefits, enhancing overall customer satisfaction.
- Managed client communications effectively, resolving inquiries and claims promptly to maintain relationships.
- Collaborated with underwriters to assess risk factors, ensuring optimal policy placements for clients.
- Efficiently managed a large book of business, prioritizing tasks and organizing workloads to maintain productivity levels.
Education
Degree in Pastry Arts - Pastry Arts
- Professional Development: Owning my own business
High School Diploma
- Honor Roll
- Professional Development
- Extracurricular Activities: Band, Choir, Orchestra and Show Choir
Skills
Project management
Attention to detail
Dependability and Adaptability
Problem-solving
Customer service
Team leadership
Time management
Conflict resolution
Strong negotiation skills
Advanced mathematics
Timeline
Quality Assurance
Walmart DC
10.2024 - CurrentRead More
General Manager
Coyle Management
08.2024 - 01.2025Read More
Finance Manager
Five Star CDJR
03.2024 - 08.2024Read More
Insurance Agent
Helmbold & Stewart
06.2022 - 04.2024Read More
Institute of Culinary Excellence
Degree in Pastry Arts from Pastry Arts
Read More
Clearfield Area Jr./Sr. High School
High School Diploma
Read More