Victoria Rounds
Alexandria,MN
Summary
Experienced hospitality worker who provides a strong demonstration of what teamwork looks like while efficiently overcoming any challenges brought along the way. Known for building connections while providing exceptional service. Keeping a clean and orderly environment. Does well with managing time.
Overview
5
5
years of professional experience
Work History
Server/Bartender
DJ's Tap House
01.2023 - Current
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Provided exceptional customer service to enhance guest satisfaction and repeat business.
- Trained in new servers on menu items, standard restaurant rules, and how to communicate well with customers.
- Managed multiple tables efficiently during peak hours, working hard to maintain efficiency.
- Resolved customer complaints, enhancing overall dining experience.
- Maintained cleanliness and organization.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, do check outs, and manage discounts.
- Create and maintain connections with co-workers and regular customers.
- Cleaned and reset tables to keep dining room and work areas sanitary and organized.
- Managed reservations, taking into consideration the parties needs.
Certified Nursing Assistant
Vivie
11.2023 - 06.2024
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff.
- Administered medications in a timely manner, following protocols.
- Charted care accurately in electronic health records for each resident.
- Collaborated with healthcare team to perform proper cares.
- Followed a detailed care plan for each resident.
- Answered call lights efficiently.
- Developed connections with co-workers and residents.
Host & Busser
Pike & Pint
06.2021 - 01.2023
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system.
- Answered calls and any questions customers had.
- Coordinated with manage staff to communicate guest needs and special requests.
- Trained new hosts on procedures, team performance and service quality.
- Cleaned and kept tables properly organized.
- Listened and helped serving staff maintain efficiency.
Education
Certificate of Certified Nursing Aide -
Alexandria Technical College
Alexandria, Minnesota, MN08-2023
High School Diploma -
Alexandria Area High School
Alexandria, MN06-2023
Skills
- Strong work ethic
- Customer service
- Building connections
- Team collaboration
- Sales techniques
- Organized
- Time-oriented
Timeline
Certified Nursing Assistant
Vivie
11.2023 - 06.2024
Server/Bartender
DJ's Tap House
01.2023 - Current
Host & Busser
Pike & Pint
06.2021 - 01.2023
Certificate of Certified Nursing Aide -
Alexandria Technical College
High School Diploma -
Alexandria Area High School