Summary
Overview
Work History
Education
Skills
Star Performer X4 Years Sales/Service
Languages
Timeline
Generic

VICTORIA ROUSAKIS

New Port Richey,FL

Summary

Professional with solid background in financial industry, prepared for this role. Skilled in loan assessment, risk analysis, and customer service, ensuring optimal client satisfaction and compliance. Strong focus on team collaboration and adaptability, enabling effective response to changing business needs. Reliable and results-driven, consistently contributing to organizational success.

Overview

15
15
years of professional experience

Work History

Loan Officer

TJC Mortgage
02.2023 - Current
  • Conventional Financing
  • U.S VA Financing
  • Government Loans
  • Mortgage Lending

Loan Officer

Paramount Residential Mortgage Group
10.2022 - 02.2023
  • Conventional Financing
  • U.S VA Financing
  • Government Loans
  • Mortgage Lending

Mortgage Planning Professional

American Advisors Group
03.2021 - 10.2022
  • Conventional Financing
  • U.S VA Financing
  • Government Loans
  • Mortgage Lending

Account Executive

My Mortgage, Inc.
02.2020 - 03.2021
  • Client acquisition
  • Assisted Loan Officers in obtaining new business.
  • Collected all necessary documentation from borrowers to clear conditions on files.
  • Assisted borrowers in strengthening credit scores for qualification.

Vice President, Loan Acquisition

Superior Home Loans
02.2019 - 02.2020
  • Client acquisition.
  • Held off site meetings with surrounding businesses to promote employee home ownership programs.

FC Lending Officer

Bank Of America
08.2018 - 02.2019
  • Home loan originator.
  • Coached teller team around asking open ended questions to better understand borrower’s financial needs.
  • Held weekly product knowledge meetings with financial center staff.

Branch Manager II

WELLS FARGO BANK
04.2014 - 07.2018
  • Branch Manager of the largest branch in the Pinellas Shoreline district.
  • Support Operations Risk Manager with daily operational functions.
  • Initiated key partnerships with business and mortgage partners, which resulted in 37% revenue growth.
  • Coach process for employee development which resulted in marked performance improvements.
  • Implemented strategies which resulted in growth of customer base.
  • Coached bankers from bottom performance to Top Producer.
  • Responsible for coaching/developing seven Direct Reports, including 1 Business Specialist, 2 Licensed Bankers, 3 Personal Bankers and 1 Service Manager.

Branch Manager I

WELLS FARGO BANK
12.2013 - 04.2014
  • Worked directly with bankers within the branch to achieve Sales and Service goals.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Achieved multiple Star Performance Awards by developing direct reports to maximum sales potential.
  • Took a bottom performing branch that struggled in sales and service to the top performing branch within 10 months.

Small Business Specialist / Senior Personal Banker II

WELLS FARGO BANK
06.2010 - 12.2013
  • Responded to customer requests via telephone and email.
  • Supported Branch Manager with daily operational functions.
  • Ensured all out bound Sales calls resulted in successful appointments to help growth of the branch as well as going above and beyond my sales quotas consistently.
  • Back-up to Branch Manager to ensure sales and Service Quality.
  • Top Producer for Business Loans/Lines and Consumer Home Equity Loans/Lines.
  • Consistent Top Preforming Banker In all sales categories.

Education

High School -

Alonso High School
Tampa, FL
01.2004

Skills

  • Staff development
  • Team leadership
  • Strong work ethic and sales ability
  • Conflict resolution
  • Self-motivated
  • Risk management processes
  • Strong verbal communication
  • Top Performer in Sales and Service
  • Star Performer, 4 consecutive years
  • Sales expertise
  • Financial advising
  • Regulatory compliance
  • Refinancing options
  • Document analysis
  • Credit evaluation
  • Pre-approval process

Star Performer X4 Years Sales/Service

Fluent in Greek Language.

Languages

English
Full Professional
Greek
Full Professional

Timeline

Loan Officer

TJC Mortgage
02.2023 - Current

Loan Officer

Paramount Residential Mortgage Group
10.2022 - 02.2023

Mortgage Planning Professional

American Advisors Group
03.2021 - 10.2022

Account Executive

My Mortgage, Inc.
02.2020 - 03.2021

Vice President, Loan Acquisition

Superior Home Loans
02.2019 - 02.2020

FC Lending Officer

Bank Of America
08.2018 - 02.2019

Branch Manager II

WELLS FARGO BANK
04.2014 - 07.2018

Branch Manager I

WELLS FARGO BANK
12.2013 - 04.2014

Small Business Specialist / Senior Personal Banker II

WELLS FARGO BANK
06.2010 - 12.2013

High School -

Alonso High School

Similar Profiles

CREATE PROFILE