Victoria Roy
West Monroe,LA
Summary
Customer service expert with strong attention to detail and proven dependability. Skilled in facilitating effective communication between teams and resolving customer issues promptly. Committed to ensuring a seamless service experience and enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Trainer
Chick-fil-A
West Monroe, Louisiana
06.2021 - 07.2024
- Monitored employee performance during training, providing feedback that enhanced trainee skills.
- Engaged employees in role-playing exercises to improve service interactions.
- Assisted in implementing training programs aligned with operational needs, improving program relevance.
- Tailored teaching methods to suit individual learners and groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Maintained records of trainee progress and regularly updated management, ensuring transparency in training outcomes.
- Clarified training goals and expectations during sessions.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Managed inventory levels and coordinated supply orders as needed.
- Conducted regular inspections to maintain quality standards in the work area.
- Communicated effectively with team members to resolve issues promptly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Collaborated with other departments to coordinate workflow processes between teams.
- Acted as a liaison between upper management and staff, facilitating open communication.
Cashier
Fox's Pizza
West Monroe, Louisiana
03.2021 - 05.2021
- Handled cash, credit, and refunds accurately during busy shifts.
- Greeted customers and answered any questions they had about the store's products and services.
- Addressed customer inquiries and concerns with professionalism to ensure a positive experience.
- Assisted customers with menu selections and special requests.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Communicated effectively with team members to ensure smooth operations.
- Partnered with kitchen staff to optimize order fulfillment and reduce wait times.
- Assisted management by performing various delegated responsibilities.
- Stocked shelves with merchandise regularly.
- Learned roles of other departments to provide coverage and keep store operational.
Customer Care Coordinator
Haik Humble Eye Center
West Monroe, Louisiana
06.2020 - 03.2021
- Facilitated conversion of incoming calls into booked service appointments, enhancing scheduling efficiency.
- Coordinated patient appointments and managed scheduling for eye care services.
- Managed incoming emails, phone calls, and other customer communications to ensure prompt responses and service.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Resolved customer complaints in a professional manner.
- Maintained accurate and current customer and system account information to ensure timely resolution of concerns.
- Managed multiple tasks simultaneously in a fast-paced environment.
- Managed patient records using electronic health record systems for accuracy.
- Greeted and assisted visitors in a friendly and professional manner.
- Managed incoming calls, directing them to appropriate departments efficiently.
- Provided administrative support by filing documents and organizing records.
Cashier
Cinemark
West Monroe, Louisiana
10.2019 - 03.2020
- Processed cash, credit, and refunds accurately during peak hours to maintain financial integrity.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Communicated effectively with team members to ensure smooth operations.
- Collaborated with team members to deliver efficient service during events, ensuring customer satisfaction.
- Trained new employees on concession procedures and customer service standards to enhance team performance.
- Prepared food items according to health and safety guidelines.
- Prepared hot dogs, popcorn, nachos, pizza slices, pretzels, ice cream cones and other snacks according to recipes or instructions.
- Stocked supplies and monitored inventory levels throughout shifts.
- Followed company procedures for opening and closing concession stands.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Ensured that all safety protocols were followed at all times during shift hours.
- Adhered to health department regulations regarding food handling practices.
- Set up condiments such as ketchup, mustard and relish for use by customers.
- Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
- Assisted customers with ticket purchases and event information inquiries.
- Answered phone calls regarding show times, pricing, and other inquiries.
- Verified customer identification when necessary for age restricted events.
Cashier
Chicken Express
West Monroe, Louisiana
05.2018 - 10.2019
- Processed customer payments efficiently, ensuring accurate change and prompt receipt delivery.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained organized work area and cash drawer, supporting smooth operations.
- Delivered meals and beverages promptly to tables.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
West Monroe High School
West Monroe, LA05-2019
Skills
- Customer service and support
- Communication skills
- Team collaboration
- Problem solving
- Time management
- Attention to detail
- Record keeping
- Conflict resolution
- Written communication
- Dependability and reliability
- Empathy and patience
- Professional courtesy
- Mail management
- Clerical support
Timeline
Trainer
Chick-fil-A
06.2021 - 07.2024
Cashier
Fox's Pizza
03.2021 - 05.2021
Customer Care Coordinator
Haik Humble Eye Center
06.2020 - 03.2021
Cashier
Cinemark
10.2019 - 03.2020
Cashier
Chicken Express
05.2018 - 10.2019
High School Diploma -
West Monroe High School