Victoria Ruiz

Provided the Starbucks Experience to all guests. Remained knowledgeable about menu items, offerings, and promotions. Always treated customers with respect and courtesy. Correctly operated brewing equipment and followed proper instructions to make an assortment of beverages. Prepared foods when necessary and ensured orders were correctly fulfilled. Followed instructions from managers and supervisors to ensure the highest level of productivity. Maintained a clean and sanitary working environment at all times. Fostered an excellent rapport with frequent customers. Served as an enthusiastic, creative, and hardworking Barista.

Assisted with merchandising, stocking, reducing damages, processing defectives and price changes. Open and close the store and protect all Company assets including: key control of the store, the Manager's office and back bank. Supervise and monitor daily performance and assigned duties of the Sales Associates. Provided leadership and support to the Sales Associates in order to ensure that all aspects of Guest service are being provided. Review cash handling procedures with cashiers; assist in balancing the cash drawers and signing off on deposits slips when Store Manager is not present.

Responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. Performed cashier duties accurately while processing all transactions per policy. Performed store conditioning tasks and housekeeping (inside and out) tasks as assigned. Coached team members, drived team member performance, sets team member goals and, where appropriate, takes follow-up action with team members, including developing written performance support plans and other related performance improvement and corrective matters. Opened credit cards/ signed up customers to loyalty programs.