Victoria Ruiz
Columbus,OH
Summary
Dedicated professional with more than 20 years of customer service experience supported by a strong background in administrative support, records management, documentation, and office operations. Proven ability to maintain accurate records, manage confidential information, communicate effectively with clients and colleagues, and provide exceptional organizational support in fast-paced environments.
Recently earned an Associate of Business degree with a concentration in Law & Paralegal Studies from the University of Cincinnati and commissioned as an Ohio Notary Public. Combines legal education with extensive professional experience to provide dependable support in legal and professional settings. Recognized for attention to detail, ethical standards, problem-solving abilities, and a commitment to delivering outstanding service.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Clerical
Premier ProduceOne
Columbus, OH
07.2024 - Current
- Executed high-volume data entry, ensuring accuracy of records and documentation.
- Maintain organized filing systems and assist with daily administrative operations.
- Utilize Microsoft Office applications to prepare, update, and organize business documents.
- Delivered customer service support by addressing inquiries, processing orders, and resolving concerns.
- Managed inbound driver calls to address scheduling and delivery inquiries.
- Organized and maintained driver files and transportation documentation to ensure compliance.
- Coordinated dispatch operations for the Transportation Department, facilitating effective communication with drivers.
Customer Service Representative
Spectrum
Columbus, OH
03.2023 - 07.2024
- Resolved customer concerns through inbound call support, enhancing customer satisfaction and loyalty.
- Resolved Spectrum customer inquiries about internet, TV, and phone services.
- Assisted customers with billing inquiries, payments, account changes, and service orders, ensuring accurate and timely resolution of issues.
- Assisted customers with billing questions and account changes in Spectrum systems.
- Troubleshot service issues using Spectrum tools and guided basic connectivity steps.
Inbound Warehouse Associate
Huckberry
Lockbourne, OH
05.2018 - 03.2023
- Received inbound Huckberry merchandise, verified shipments, and checked packing slips.
- Unloaded freight and sorted the product by SKU, size, and location.
- Inspected apparel and gear for damage before warehouse putaway.
- Executed quality control inspections to maintain product standards and compliance.
- Coordinated shipping and receiving operations to ensure timely processing of inventory.
Customer Service Representative
Sedgwick
New Albany, OH
03.2017 - 01.2018
- Handled Spectrum cable, internet, and voice customer inquiries by phone and chat.
- Resolved billing questions and payment issues using Spectrum account systems.
- Updated customer accounts, contact details, and service preferences in CRM records.
- Facilitated resolution of FMLA claims and benefits inquiries for customers.
Inbound Sales Representative
Time Warner Cable
Columbus, OH
08.2016 - 03.2017
- Handled inbound calls for Time Warner Cable internet, TV, and phone services.
- Sold bundled packages and upgrades during customer inquiries.
- Explained billing details and promotion options to callers.
- Guided customers in selecting appropriate products and services to enhance satisfaction.
Education
Associate of Business - Law & Paralegal Studies
University of Cincinnati
Cincinnati, OH08-2026
Skills
- Document Management
- Data Entry
- Document Preparation
- Calendar Management
- Scheduling
- Document Management
- Administrative support
- Customer Onboarding
- Customer Relations
- Client Communication
- Office & Technology Skills
- Microsoft Office Suite
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Attention to Detail
- Organization
- Multitasking
- Time Management
- Problem Solving
- Administrative Operations
- Organization
- Case File Organization
- File Maintenance
- Professional Skills
- Multitasking
- Legal research
- Records management
- Conflict resolution
- Calm under pressure
- Good Telephone Etiquette
Certification
- Ohio Notary Public, State of Ohio (2026)
Timeline
Clerical
Premier ProduceOne
07.2024 - Current
Customer Service Representative
Spectrum
03.2023 - 07.2024
Inbound Warehouse Associate
Huckberry
05.2018 - 03.2023
Customer Service Representative
Sedgwick
03.2017 - 01.2018
Inbound Sales Representative
Time Warner Cable
08.2016 - 03.2017
Associate of Business - Law & Paralegal Studies
University of Cincinnati