Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Russell

Victoria Russell

North Little Rock,AR

Summary

Versatile and results-oriented professional with a proven track record at Tropical Smoothie, adept in decision-making and customer service. Excelled in employee training and guest service, significantly enhancing team performance and customer satisfaction. Skilled in creating effective nutrition care plans and ensuring compliance with health standards. Demonstrates strong leadership and interpersonal abilities, contributing to operational excellence to improve client wellbeing.

Overview

3
3
years of professional experience

Work History

Shift Lead

Tropical Smoothie
07.2024 - Current
  • Complete store opening and closing procedures and balance tills.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolve any customer complaints and issues and offer a thoughtful solution to maintain the customer satisfaction.
  • Train and mentor all new employees to maximize the team performance.

Licensed Insurance Agent

Arkansas Insurance Department
11.2022 - Current
  • Analyze and evaluate insurance licensing applications, determine capital and surplus requirements, and reinstate Arkansas insurance certification. Review and analyze insurance company plan of operations and financial statements. Conduct and research special projects related to foreign insurance companies identified with regulation issues.
  • Communicates with the officers of insurance entities concerning company operations and questions/raised during the examination process.

EVS Technician

St Vincent's Public Hospital
06.2022 - 11.2022
  • Empty and decontaminate trash containers to efficiently reduce waste.
  • Reduce the risk of infection by properly disposing of hazardous materials and maintaining strict hygiene protocols.
  • Cleaning and disinfecting surfaces. Rooms, and common areas .

Caregiver

Brookdale Senior Living Facility
04.2022 - 07.2022
  • Assist with feeding and monitored intake to help patients achieve nutritional objectives.
  • Turn and position bedbound patients to prevent bedsores and maintain comfort levels.
  • Collaborate with healthcare team members to develop a personalized care plan for each client, resulting in an improved wellbeing.
  • Coordinate closely with family members regarding updates on the patient’s conditions or concerns that may have arose during the course of caregiving duties.
  • Laundry items, change sheets, and make beds to keep the patient’s bedroom clean.

Patient Access Coordinator

Premier Gastroenterology
04.2022 - 07.2022
  • Deliver support to medical staff in completion of patient paperwork.
  • Greet and assist patients with check-in procedures.
  • Enhance communication between departments by regularly updating the patient’s information and coordinating the schedules.
  • Provide a compassionate service to patients and their families during difficult times, address concerns promptly and offer the best assistance as needed.

Nutrition

UAMS
07.2021 - 07.2022
  • Monitor patient progress, adjusting nutrition care plans as necessary to ensure best results.
  • Expand knowledge of dietary supplements.
  • Assisted in preparation of meals and snacks to provide patients with correct dietary meal plan

Education

Medical Billing And Coding -

Miller Motte Technical College
Wilmington, NC
12.2018

High School Diploma -

Hall High
Little Rock
05.2018

Skills

  • Decision-making capabilities
  • Customer service focus
  • Employee Training
  • Guest service

Timeline

Shift Lead

Tropical Smoothie
07.2024 - Current

Licensed Insurance Agent

Arkansas Insurance Department
11.2022 - Current

EVS Technician

St Vincent's Public Hospital
06.2022 - 11.2022

Caregiver

Brookdale Senior Living Facility
04.2022 - 07.2022

Patient Access Coordinator

Premier Gastroenterology
04.2022 - 07.2022

Nutrition

UAMS
07.2021 - 07.2022

Medical Billing And Coding -

Miller Motte Technical College

High School Diploma -

Hall High

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Victoria Russell