Summary
Overview
Work History
Education
Skills
Languages
Volunteering, Cooking, Baking, Vlogging, Reading.
Timeline
Hi, I’m

Victoria Samba

Louisville,KY

Summary

Highly dedicated and versatile professional with a comprehensive background in customer service, special education assistance, daycare, and phlebotomy. Demonstrates a strong commitment to delivering exceptional support and care in each role. Adept at managing customer relations, implementing individualized education programs, providing nurturing childcare, and performing precise medical procedures. Known for exceptional communication and interpersonal skills, ability to collaborate effectively with multidisciplinary teams, and meticulous attention to detail, ensuring high standards of satisfaction, safety, and efficiency in all tasks undertaken.

Overview

15
years of professional experience

Work History

JCPS Through (University Instructors)

Special Education Instructional Assistant
08.2023 - 05.2024

Job overview

  • Assist teacher in preparation and management of classroom activities and administrative requirements; work under supervision of certified teacher.
  • Provided one-on-one assistance in academic subjects such as reading, writing, math, and social studies to help students achieve their full potential as directed.
  • Participated actively in professional development opportunities focused on best practices in special education instruction and support services.
  • Improved student engagement by incorporating interactive activities and multimedia resources in lessons.
  • Monitored student performance through ongoing assessment and data collection, adjusting instruction as needed for optimal growth.

Commonwealth of Kentucky

Customer Service Representative
12.2021 - 07.2023

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

Kentucky Blood Center

Phlebotomist
02.2021 - 03.2022

Job overview

  • Assist volunteer donors while completing registration, medical screening, and phlebotomy processes
  • Provided assistance to clients
  • Answered phone and assisted customers and clients with changes.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

Amazon.com

Customer Service Representative
06.2016 - 06.2021

Job overview

  • Resolve customer complaints via phone, Use telephones to reach out to customers and verify account information
  • Answered constant flow of customer calls with minimal wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Little Angels

Daycare Assistant
09.2009 - 02.2011

Job overview

  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.

Education

Sullivan University
Lexington, KY

Bachelor's from Business Administration/healthcare Management, study
05.2024

University Overview

Lycée Savorgnag De Brazza - Congo
Brazzaville Congo

High School Diploma
06.2008

University Overview

Skills

  • Emotional Regulation
  • Visual supports
  • Special needs
  • Autism and spectrum disorders
  • Literacy Intervention
  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Customer Service
  • Early Childhood Education
  • Health and safety
  • Patient Care
  • Order of draw

Languages

French
Native or Bilingual
Swahili
Native or Bilingual
Lingala
Native or Bilingual

Volunteering, Cooking, Baking, Vlogging, Reading.

Volunteering, Cooking, Baking, Vlogging, Reading.

I have quite a diverse range of hobbies! I love volunteering my time to help others, whether it's through community service or with charitable organizations. Cooking and baking are my creative outlets; I enjoy experimenting with flavors and techniques to create delicious meals and treats. Vlogging allows me to share my experiences, knowledge, and passions with others in an engaging way, possibly focusing on my cooking adventures or other interests. Reading is a lifelong passion of mine; it enriches my mind and provides endless opportunities for learning and escape into different worlds and perspectives. Overall, my hobbies reflect a balance of creativity, altruism, and self-expression.

Timeline

Special Education Instructional Assistant
JCPS Through (University Instructors)
08.2023 - 05.2024
Customer Service Representative
Commonwealth of Kentucky
12.2021 - 07.2023
Phlebotomist
Kentucky Blood Center
02.2021 - 03.2022
Customer Service Representative
Amazon.com
06.2016 - 06.2021
Daycare Assistant
Little Angels
09.2009 - 02.2011
Sullivan University
Bachelor's from Business Administration/healthcare Management, study
Lycée Savorgnag De Brazza - Congo
High School Diploma

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Victoria Samba