Victoria Sanchez
Charlotte,NC
Summary
Customer success professional with proven track record of driving client satisfaction and loyalty. Skilled in troubleshooting, problem-solving, and relationship management. Strong focus on team collaboration and adaptability to changing needs. Reliable and results-oriented, with expertise in communication, conflict resolution, and strategic planning.
Overview
5
5
years of professional experience
Work History
Customer Success Agent
Economy Exterminators
06.2024 - Current
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Student Ambassador
Pfeiffer University
08.2023 - 05.2024
- Led prospective students and their families on tours of the campus, showcasing the facilities, academic buildings, and student life hotspots
- Assist in organizing and participating in recruitment events both on-campus and at external locations such as high schools or college fairs
- Utilize social media platforms to promote campus events and marketing, share student achievements, and provide insights into student life
- Engage with the local community through volunteer work, outreach programs, and collaborative initiatives
Resident Assistant
Pfeiffer University
08.2023 - 05.2024
- Help create a supportive and inclusive community within the residence hall
- Helped in addressing student concerns
- Fostered positive relationships among residents, promoting a safe and respectful living environment, and providing support and guidance to residents
Sales Associate
Sally's Beauty Retail Store
05.2023 - 08.2023
- Greeted customers as they entered the store, assisted them in finding products, answered their questions, and offered recommendations based on their needs
- Was familiar with the wide range of beauty products available in the store
- Engaged in selling products by showcasing promotions, demonstrating product usage, and upselling complementary items
Crew Trainer
McDonald's
06.2020 - 12.2022
- Demonstrated excellent knowledge of food preparation and presentation
- Provided first-class customer service
Administrative Assistant
Perfect Balance Gymnastic Training Center
09.2021 - 12.2021
- Managed and maintained executives' schedules, appointments, and travel arrangements
- Coordinated and scheduled meetings, conferences, and appointments
- Handled incoming and outgoing correspondence, including emails, phone calls, and mail
- Prepared and edit documents, reports, and presentations
Education
Bachelor of Science - Business Management & Leadership
Pfeiffer University
Misenheimer, NC05.2024
Skills
- Google Suite
- Microsoft Office 360
- Canva
- Capcut
- PestPac - WorkWave
- Email etiquette
- Follow-up strategies
- Complaint handling
- Customer success management
- Teamwork and collaboration
- Problem-solving
- Attention to detail
References
- Breuana Childs, Manager, McDonald's, 5262 Hwy 557, Lake Wylie, SC, 29710, (980) 666-9217, Breauan.Childs2024@icloud.com
- Mirvet Fayad, Director of Operations, McDonald's, 5262 Hwy 557, Lake Wylie, SC, 29710, (704) 491-7993
- Dr. Raushan Gross, Associate Professor of Business Management & Chair of Business School, Pfeiffer University, 48380 US-52, Misenheimer, NC, 28109, (704) 463-3125, Raushan.Gross@pfeiffer.edu
Timeline
Customer Success Agent
Economy Exterminators
06.2024 - Current
Student Ambassador
Pfeiffer University
08.2023 - 05.2024
Resident Assistant
Pfeiffer University
08.2023 - 05.2024
Sales Associate
Sally's Beauty Retail Store
05.2023 - 08.2023
Administrative Assistant
Perfect Balance Gymnastic Training Center
09.2021 - 12.2021
Crew Trainer
McDonald's
06.2020 - 12.2022
Bachelor of Science - Business Management & Leadership
Pfeiffer University
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