Victoria Sanchez
Cypress,Texas
Summary
Bilingual Customer Service Professional experienced in sales, client relations, and retail management. Delivered revenue growth and enhanced customer satisfaction through strong relationship building and effective sales strategies. Focused on operational efficiency and teamwork to achieve goals in dynamic environments.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Sales associate/ 4th keyholder
Sherwin williams
02.2023 - Current
- Assisted business owners in opening and managing Sherwin-Williams accounts, fostering ongoing customer loyalty.
- Tracked monthly sales and implemented targeted strategies to enhance revenue growth.
- Built and maintained strong relationships with contractors and repeat clients, ensuring repeat business and customer satisfaction.
Point of Sales/ Customer Experience
Nordstrom Rack
08.2021 - 12.2022
- Delivered exceptional customer service, addressing inquiries and assisting with purchases.
- Managed product pricing and promotions to optimize sales.
- Developed and implemented strategies for promoting store credit lines to increase customer loyalty to encourage repeat business.
- Provided support across departments as needed to ensure smooth operations.
Server/front of house
Waffle House
08.2018 - 07.2021
- Organized and cleaned dining environment in high-volume restaurant to enhance guest experience.
- Delivered attentive customer service by promptly addressing food and beverage needs, ensuring timely satisfaction.
- Processed payments efficiently, contributing to smooth service and customer satisfaction.
cashier/line cook
Whataburger
07.2016 - 07.2018
- Coordinated drive-through and front-end orders to enhance customer service in a fast-paced environment.
- Prepared food in compliance with company quality standards to ensure customer satisfaction.
- Upheld cleanliness and sanitation in kitchen and dining areas to promote a safe dining experience.
Education
High School diploma -
Cypress Creek High School
Houston, TxBachelor of Science - Operations Management
Southern New Hampshire University
Hooksett, NH08-2028
Skills
- Account management
- Upselling
- Relationship building
- POS systems
- Email proficiency
- Productivity software
Customer Service & Sales:
Technical Skills:
Computer Knowledge:
- Email communication
- File management
- English
- Spanish
- Strong interpersonal skills
- Team collaboration
Bilingual:
Communication & Leadership:
Additional Information
Open to new career opportunities in customer service, sales, and administrative roles.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales associate/ 4th keyholder
Sherwin williams
02.2023 - Current
Point of Sales/ Customer Experience
Nordstrom Rack
08.2021 - 12.2022
Server/front of house
Waffle House
08.2018 - 07.2021
cashier/line cook
Whataburger
07.2016 - 07.2018
High School diploma -
Cypress Creek High School
Bachelor of Science - Operations Management
Southern New Hampshire University