Victoria Santana
El Paso
Summary
Dedicated team member with a strong work ethic and exceptional communication skills. Proven ability to enhance customer experiences and effectively train new staff.
Overview
3
3
years of professional experience
Work History
Service Ambassador /Team Member
Whatabuger
El Paso, TX
03.2024 - 10.2025
- Assisted team members in training new staff on operational procedures and company standards.
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed cash register operations accurately while maintaining a balanced drawer at the end of shifts.
Server
Saltgrass Steakhouse
El Paso, TX
02.2023 - 02.2024
- Provided exceptional customer service to enhance dining experience and foster repeat business.
- Accurately processed food and beverage orders using POS system for efficient operations.
- Collaborated with kitchen staff to ensure timely delivery of meals and adherence to quality standards.
- Trained new servers on menu items, service protocols, and company policies to improve team performance.
Host/Food Runner
Chili's Bar and Grill
El Paso, TX
03.2023 - 12.2023
- Greeted and seated guests efficiently, ensuring a positive first impression and smooth flow of service.
- Monitored dining area for cleanliness and guest comfort, proactively addressing needs to enhance satisfaction.
- Assisted waitstaff by preparing and organizing food orders for efficient delivery.
- Assisted servers in attending to guests' needs, ensuring a smooth service flow during peak hours.
Education
Bachelor of Science - Computer Science
The University of Texas At El Paso
El Paso, TX12-2027
Skills
- Strong work ethic
- Patience and composure
- Excellent communication
- Attention to detail
- Multitasking and organization
- Team collaboration
Timeline
Service Ambassador /Team Member
Whatabuger
03.2024 - 10.2025
Host/Food Runner
Chili's Bar and Grill
03.2023 - 12.2023
Server
Saltgrass Steakhouse
02.2023 - 02.2024
Bachelor of Science - Computer Science
The University of Texas At El Paso