Victoria Sharp
Connellsville,PA
Summary
Accomplished Supervisor at UPS, adept in operations management and staff development, significantly enhanced team productivity and operational efficiency. Skilled in strategic planning and problem-solving, fostering a positive work environment. Implemented a recognition program, boosting employee engagement. Proven ability in training, mentoring, and leading projects to successful completion under tight deadlines.
Overview
5
5
years of professional experience
Work History
Supervisor
UPS
New Stanton, PA
12.2019 - 04.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Maintained database systems to track and analyze operational data.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
Busser
Texas Roadhouse
Uniontown, PA
05.2019 - 11.2019
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
Education
High School Diploma -
Laurel Highlands High School
Uniontown, PA06.2019
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Staff Development
- Staff Discipline
- Processes and procedures
- Operations Management
- Process Improvement
- Project Management
- Schedule development
- Policy Enforcement
- Expectation setting
- Software experience
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Attention to Detail
- Time Management
- Excellent Communication
- Effective Communication
- Adaptability and Flexibility
- Organizational Skills
- Team building
- Professionalism
- Relationship Building
- Reliability
- Self Motivation
- Idea Development and Brainstorming
Timeline
Supervisor
UPS
12.2019 - 04.2024
Busser
Texas Roadhouse
05.2019 - 11.2019
High School Diploma -
Laurel Highlands High School