Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Shelton

Victoria Shelton

Stonecrest,GA

Summary

Highly motivated and results-driven professional with a proven track record of success in various industries. Strong background in project management, consistently delivering exceptional results by effectively leading cross-functional teams and implementing strategic initiatives. Keen eye for detail and strong analytical mindset, excelling in problem-solving and driving process improvements. Committed to continuous learning and professional development, eager to leverage skills and expertise to contribute to the success of a dynamic organization.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Administrative Technician

Sheriff Office
06.2016 - 11.2021
  • Performed administrative task such as word processing, creating spreadsheets, data entry or retrieval and functions that may require interpretation, judgement and determining appropriate processes to be used to complete the task
  • Performed routine and repetitive administrative support functions such as recording and posting information from a variety of sources that usually involves calculations, research and verification of information
  • Delivered exceptional customer service through direct communication with clients and team members
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information
  • Managed office duties including ordering materials, organizing workspaces, answering phones, answering emails and answering phone calls and chats

Customer Service Representative, Remote

AT&T Mobility
11.2015 - 04.2016
  • De-escalated problematic customer concerns, maintaining calm and friendly demeanor
  • Educated customers on special pricing opportunities and company and employment programs and promotions for services and devices
  • Documented conversations with customers to track requests, problems and solutions
  • Assisted customers in making payments on accounts and setting up payment plans
  • Delivered service and support to each customer, paving way for future business opportunities
  • Fielded customer complaints and queries, fast-tracking them for problem resolution
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions

Administrative Secretary

Juvenile Court Clerks Office
01.2016 - 02.2016
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondences
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current
  • Typed email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
  • Also produced and distributed memos, newsletters, email updates and other forms of communication

Education

Masters of science - Information Technology and Project Management

Colorado Technical University
Colorado Springs, Colorado
10.2021 - 05.2022

Bachelors of Science - Criminal Justice & Human management

Colorado Technical University
Colorado Springs, Colorado
10.2011 - 05.2016

Skills

Recordkeeping and bookkeeping

Timeline

Masters of science - Information Technology and Project Management

Colorado Technical University
10.2021 - 05.2022

Administrative Technician

Sheriff Office
06.2016 - 11.2021

Administrative Secretary

Juvenile Court Clerks Office
01.2016 - 02.2016

Customer Service Representative, Remote

AT&T Mobility
11.2015 - 04.2016

Bachelors of Science - Criminal Justice & Human management

Colorado Technical University
10.2011 - 05.2016

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Victoria Shelton