Victoria Silva
San Marcos,TX
Summary
Being result-focused and dedicated to maximizing customer and employee satisfaction with attention to individual customer needs creates a broadening perspective of aspects. In addition, handling questions and concerns with great problem-solving abilities and attention to detail while managing time to consistently meet performance targets is important to company growth. Being organized and dedicated with proven track records of providing exceptional customer service in fast-paced environments displays the hard work ethic needed for a positive change. Since performing effectively in independent or team environments can improve employee success, being resourceful with excellent client oversight, issue resolution and relationship-building expertise maximizes the possible input and output of each company department. Analytical Biological Technician adept at conducting and overseeing research. Bringing 6 years of lab expertise, including supervising lab personnel and delegating tasks to reach team objectives. Focused and detail-oriented with proficiency in data, analyzing, inventory and computer software.
Overview
7
7
years of professional experience
Work History
Supervisor, Utility Lead
Chartwells Higher Education/Texas State University
San Marcos , TX
2023.06 - 2023.09
- Developed project plans and managed resources to ensure projects were completed on time and within budget.
- Ensured all project activities adhered to quality standards, safety regulations, and applicable laws.
- Communicated effectively with team members regarding project expectations and deadlines.
- Managed changes in project scope, schedule, and costs using appropriate verification techniques.
- Provided technical guidance to staff members when required during the course of a project's execution.
- Analyzed customer feedback data from completed projects in order to identify areas of improvement for future initiatives.
- Maintained records of project progress including task completion status reports, financial tracking documents. Also, tracked expenses related to assigned projects in order to maintain accurate budgets.
- Prepared detailed reports outlining various aspects of a given project such as cost analysis or performance metrics.
- Organized review meetings with relevant personnel throughout the lifecycle of a project in order to assess its success rate.
- Oversaw day-to-day operations related to assigned projects in order to ensure smooth workflow processes.
- Maintained high safety standards by following regulations outlined by company, OSHA and EPA.
- Oversaw 5 teams, project milestone completion and quality of work performed.
Carhop Server, Associate Manager
Sonic Corporations
San Marcos , TX
2023.05 - 2023.09
- Kept work areas clean and organized throughout shift.
- Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.
- Assisted other team members when needed during busy times or special events.
- Assisted manager in planning and implementing strategies to attract customers and maximize sales.
- Managed new hire trainings and onboarding to keep the restaurant and service department employees aware of company policies and procedures.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Reported issues with customers and orders to owners.
- Facilitated the development of staff by providing training, coaching, and feedback.
- Managed daily workflow of team members to meet organizational goals.
- Identified opportunities for process improvements and increased efficiency.
Project Supervisor, Carpenter
Eagle Wings Construction
Madison , Wisconsin
2022.07 - 2022.09
- Handled administrative requirements, maintained records and submitted operational reports
- Oversaw teams planning, implementing and realigning field and base operational strategies
- Developed and maintained courteous and effective working relationships
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Inspected and maintained construction planning, production processing, administrative and personnel needs of ground supply operations and large construction machinery and parts for different building contract operations
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed project plans and managed resources to ensure projects were completed on time and within budget.
- Coordinated with contractors and vendors to ensure timely delivery of materials and services needed for projects.
Account Manager, Sales Executive
AT&T, 222 Consulting
Dallas , Texas
2019.09 - 2019.12
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Trained and mentored new sales representatives to create a productive team of sales representatives and account managers for product and outreach growth
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
- Handled aspects regarding inquiries, issues, order management, post-sales follow-up, marketing, project planning, presentations and customer relations.
- Analyzed client data and identified opportunities for growth Above 50% revenue and new client intake.
Sales Representative Team Leader, Key Holder
Hollister Co
Mesquite , Texas
2018.09 - 2019.03
- Attended advanced training sessions and conferences to increase product knowledge and productivity
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands
- Achieved monthly sales goals of $5,700 revenue by selling in season and out of season products, promoting product benefits and enrolling new clients
- While setting a calendar with new/existing customer birthdays and other special events for personal touch
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Developed and implemented team strategies to increase sales productivity above 78% of previous sale productivity.
Line Cook, Host
Genghis Grill
Garland , Texas
2017.03 - 2018.09
- Unloaded food supplies from distributor trucks to efficiently organize inventory
- Kept detailed payment records throughout shift to complete cash and card payments
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
- Assisted managers with quickly resolving service- and food-related issues
- Managed relationships and negotiating prices with vendors for ingredients and equipment
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
- Used cash registers and credit card machines to cash out customers
- Collaborated with servers and front of house staff to collect information about specific customer desires and dietary needs, move tables and adjust seating to accommodate groups with special requests.
Education
Bachelor of Science - Biology, Biochemistry
08.2024
- August 2021 - Honor Roll
- Pell-Grant recipient
- Honors Society recipient
- 3.78 GPA
- Pre-Medical, Pre-Dental Member, 2023
BBA - Business Management
08.2024
- Honors Society recipient
- Spring 2022 - Honor Roll
- Phi Theta Kappa member
- Pell-Grant recipient
- 3.84 GPA
Associate of Science - Biology, Chemistry
08.2020
- Phi Theta Kappa grant recipient
- AVID member scholarship recipient
- 3.82 GPA
- Honors Society 2020
High School Diploma -
05.2019
- Extracurricular Activities: Varsity Choral Mixed, Varsity Choral Woman's
- Honors Society Grant 2019 recipient
- AVID Member
- 3.784 GPA
- Phi Theta Kappa Member
- Class Rank: 64
- Multi-disciplinary Studies/ Pre-Medical graduate
Skills
- Effective Time Management
- Computer Skills
- Adaptability
- Digital Marketing
- Project Management Skills
- Interpersonal Communication
- Budget Administration
- Progress Tracking
- Document Management
- Expert in Google Software
- Resource Allocation
- Risk Assessment
- Sample Collection Techniques
- Data Compilation
- Microorganism Testing
- Inventory Control
- Research and Documentation
Interests
Hobbies
, Hiking, Canoeing, Creating
designs, Bowling, Reading,
Fishing, Watching Comedy
Movies
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Supervisor, Utility Lead - Chartwells Higher Education/Texas State University
2023.06 - 2023.09
Carhop Server, Associate Manager - Sonic Corporations
2023.05 - 2023.09
Project Supervisor, Carpenter - Eagle Wings Construction
2022.07 - 2022.09
Account Manager, Sales Executive - AT&T, 222 Consulting
2019.09 - 2019.12
Sales Representative Team Leader, Key Holder - Hollister Co
2018.09 - 2019.03
Line Cook, Host - Genghis Grill
2017.03 - 2018.09
Texas State University - Bachelor of Science, Biology, Biochemistry
Texas State University - BBA, Business Management
Eastfield College District - Associate of Science, Biology, Chemistry
West Mesquite High School - High School Diploma,
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