Victoria Smith
Temperance,MI
Summary
Experienced HR Generalist acting in an HR Business Partner capacity, providing strategic support to leadership in workforce planning, employee relations, and organizational development. Excels at communication, problem-solving, and adaptability, ensuring seamless HR operations and positive workplace environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
HR Generalist
Liebherr USA
Saline, MI
01.2025 - Current
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Collaborated with leadership to assess and improve policies across board.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Developed and delivered special events for company employees.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Distributed employee engagement surveys to identify areas of improvement.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Instructed senior leaders on appropriate employee corrective steps.
HR Generalist
Dana Inc
Toledo, OH
05.2022 - 12.2024
- Processed weekly payroll for hourly employees.
- Tracked attendance for over 500 employees twice a week.
- Coordinated benefit administration activities, such as enrollments, changes, and terminations.
- Fostered strong relations between the UAW Union and employees.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Built and sustained trusted relationships with hourly staff.
- Guided managers on employee relations issues while abiding by the Union's CBA.
- Responded to inquiries from employees regarding benefits packages.
- Investigated complaints of discrimination or harassment within the workplace.
- Drafted and implemented HR policies.
- Maintained accurate records of personnel data in the HRIS system.
- Organized staff events, such as team-building activities and holiday parties.
Administrative Assistant | Temporary
Robert Half
Maumee, Ohio
03.2022 - 05.2022
Office Professional | Temporary
The Advanced Staffing Group
Toledo, OH
08.2021 - 02.2022
HR Manager
Chick-Fil-A Restaurant
Columbus, Ohio
08.2018 - 05.2021
- Developed and implemented training programs to ensure employees had the necessary skills to perform their job duties.
- Conducted regular assessments of existing training programs to identify areas for improvement and development opportunities.
- Provided feedback and guidance on employee performance to supervisors and managers.
- Created, edited, and updated course materials for all training sessions.
- Assisted in the development of onboarding processes for new hires.
- Facilitated communication between disputing employees.
Education
MBA - Human Resources Management
University of Toledo
Toledo, OH12-2026
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UTSkills
- Labor Law Compliance
- Workforce planning
- HRIS management
- Payroll Management
- Diversity Initiatives
- Labor relations
- Benefits Program Oversight
- Background checks
- Staff management
Certification
SHRM Certified Professional (SHRM-CP)
References
References available upon request.
Timeline
HR Generalist
Liebherr USA
01.2025 - Current
HR Generalist
Dana Inc
05.2022 - 12.2024
Administrative Assistant | Temporary
Robert Half
03.2022 - 05.2022
Office Professional | Temporary
The Advanced Staffing Group
08.2021 - 02.2022
HR Manager
Chick-Fil-A Restaurant
08.2018 - 05.2021
MBA - Human Resources Management
University of Toledo
Bachelor of Science - Human Resources Management
Western Governors University