Victoria Sorto
Linden,NJ
Summary
Dynamic and bilingual bartender that's adept at multitasking and maintaining a trustworthy work ethic. Excelled in enhancing customer satisfaction and loyalty through exceptional service and the creation of signature cocktails. Skilled in upselling and client support, contributing to significant revenue growth.
Bringing warm, friendly demeanor and excellent communication skills. Possesses knowledge of mixology and customer service, with hands-on experience in crafting beverages and managing bar inventory. Committed to creating welcoming atmosphere and ensuring memorable experience for guests.
Overview
2
2
years of professional experience
Work History
Bartender
Hilton Hotels
03.2024 - 02.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender /Server
Irving Social
03.2023 - 03.2024
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Bartender/Server
Johnny Tequilas
01.2023 - 07.2023
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Assisted with inventorying beverage stock and bar supplies.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Education
Associate of Applied Science - Liberal Studies
Union County College
Cranford, NJ05-2024
Skills
- Proficient in Multitasking
- Client Support
- Trustworthy Work Ethic
- Team player attitude
- Bilingual
- Highly Motivated
- Energetic
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Hilton Hotels
03.2024 - 02.2025
Bartender /Server
Irving Social
03.2023 - 03.2024
Bartender/Server
Johnny Tequilas
01.2023 - 07.2023
Associate of Applied Science - Liberal Studies
Union County College
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