Victoria Soto
Bronx,NY
Summary
Medical Assistant with 4+ years of expertise in management, customer service, problem-solving, and organizational skills. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Technician/ Shift lead
CITYMD-Soundview
Bronx, NY
10.2023 - Current
- Open Site and prepare lobby and patient exam rooms
- Register existing patients and new patients
- Manage patient flow.
- Triaged patients and took patient vitals.
- Documenting patient history, social history, family history and past medical history.
- Assisting providers during procures when needed
- Performed 150+ successful blood draw.
- DOH daily and weekly quality control logs.
- Ensure all medical equipment are fully stocked and complete medical supply order weekly.
- Performed DOT & NON-DOT urinary drug screening via ESCREEN and paper chain of custody forms.
Medical Assistant
AFC Urgent Care- Throgs Neck
Bronx, NY
04.2023 - 10.2023
- Performed EKG and Venipuncture successfully.
- Controlling all in house labs to ensure quality control.
- Running Comprehensive Metabolic Panel & Complete Blood Count in house.
- Sterilize instruments using autoclave machine.
- POC testing in house (Covid-19, influenza, strep)
Inventory/ Shift Manager
McDonald's
Bronx, NY
01.2018 - 01.2022
- Managed franchised prepared food establishment, maintaining a safe and friendly working environment.
- Supervised, motivated, evaluated, and coached employees, and facilitated effective training programs.
- Calculated timecards, processed employee payroll, and managed a revenue of over $1,300+ per day.
- Responded to and effectively resolved customer complaints promptly to ensure satisfaction.
- Maintained inventory control of all products and enforced all proper food sanitation procedures.
- Assigned tasks to associates to fit skill levels and maximize team performance for crews of 10+ employees.
- Conducted inventory counts, assessing current inventory integrity against target accuracy and tracking variances.
- Monitored supplier operations to verify quality, delivery schedule, and conformance to contract specifications.
- Managed shifts in the absence of store manager to deliver excellent customer service to 200+ customers daily.
Education
High School Diploma -
New Visions Charter High School for Advanced Math & Sciences II
Bronx, NY01-2018
Skills
- Medical: Phlebotomy, EKG, Vital Signs Monitoring, Medication Mgmt, Patient Care, Clinical Assistance, Infection Control
- Soft Skills: Management Skills, Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills
- HIPAA regulations
- Direct patient care
- Maintaining equipment
- Sterilization techniques
- Specimen handling
- Urine drug screening
- Infection control protocols
- Specimen collection
- Quality control procedures
- Patient care coordination
- Maintaining inventory
- Staff management
- OSHA compliance
- Documentation management
Certification
- Certified Clinical Medical Assistant (CCMA) |Stepful | 2023
- Urine Drug Testing| Quest Diagnostics| 2023
Timeline
Medical Technician/ Shift lead
CITYMD-Soundview
10.2023 - Current
Medical Assistant
AFC Urgent Care- Throgs Neck
04.2023 - 10.2023
Inventory/ Shift Manager
McDonald's
01.2018 - 01.2022
High School Diploma -
New Visions Charter High School for Advanced Math & Sciences II