Victoria Souza

Beauty Advisor

Sephora Inside Kohl's

09.2022 - 05.2023

Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Maintained counter and display areas for cleanliness and organization.
Identified skin and hair needs of customers to provide assistance in choosing best products.
Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Processed payments, entering sales in register for prompt customer service.
Arranged merchandise to present visually appealing displays and attract clientele.
Recommended specific hair and beauty products to meet individual customer needs.
Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Met sales goals, supporting organizational health through consistent and reliable service.
Helped customers feel relaxed and comfortable through conversation and personal relatability.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Engaged in friendly conversation with customer to better uncover individual needs.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Managed efficient cash register operations.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.