Victoria Spencer
Gladewater,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
SweetHoney Clothing
08.2023 - Current
- Managed invoicing and payment processing operations.
- Investigated and resolved accounting, service and delivery concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
MicroMetl
08.2022 - 08.2023
- Processed customer invoices
- Liaised with customer service and sales team to gain knowledge of pricing and contracts to facilitate invoicing.
- Verified accuracy of data entered into system to produce error-free reports.
- Collaborated with sales and accounting teams to ensure proper documentation for invoicing purposes.
- Provides technical and sales assistance to customers; technical assistance includes use of dimensional drawings, wiring schematics, product data and research, and other company resources.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Customized support strategies for high-priority clients to ensure their specific needs were met..
- Strengthened relationships with vendors through regular communication and prompt resolution of discrepancies in purchase orders or invoices.
- Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Assist regional sales managers daily quoting and technical support tasks
- Adjust complaints concerning billing or services rendered, referring complaints of service failures to designated departments for investigation,
Order Fulfillment Specialist
SweetHoney Clothing
04.2021 - 08.2022
- Optimized warehouse space utilization by analyzing product movement trends and adjusting storage locations accordingly.
- Supported cross-functional initiatives, working closely with other departments to address order-related issues and ensure a seamless customer experience.
- Accurately process incoming orders in a timely manner
- Maintain an accurate inventory control system; Quality control of clothing items
- Organize and sort inventory prior to and post-sale date
- Perform cycle inventory counts when required
Purchaser/Buyer Manager
Centric Pipe
08.2019 - 07.2020
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Matched purchase orders with invoices and recorded necessary information.
- Negotiated with suppliers, vendors and other representatives.
- Tracked approved and unapproved invoicing to produce critical month-end metrics.
- Coordinated with other departments for smooth interdepartmental communication related to invoicing tasks.
- Verified accuracy of billing data and corrected discrepancies.
- Conducted market research for alternative suppliers, leading to increased competition and improved pricing negotiations.
- Generated weekly reports for billing department.
- Managed purchase order closeout in alignment with project processes.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Maintained complete documentation and records of all purchasing activities.
Purchasing Manager
La Fama Foods
01.2016 - 08.2017
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Purchased new products and oversaw inventory stocking and availability.
- Performed monthly reconciliation of open purchasing orders.
- Sourced vendors, built relationships, and negotiated prices.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Negotiated long-term contracts with critical suppliers to ensure supply chain stability.
Purchasing Agent
Gregg Industrial Insulators Inc.
10.2012 - 06.2013
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Developed and maintained strong relationships with suppliers to ensure best pricing and terms.
- Coordinated with suppliers to ensure timely restocking of high-demand items, preventing potential sales losses.
- Approved invoices for payment.
- Expedited delivery of goods to users.
Receiving Clerk/Data Entry Clerk
Gregg Industrial Insulators Inc.
11.2011 - 10.2012
- Processed sales orders.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Collaborated with other departments to address any issues or concerns regarding incoming shipments promptly.
- Created and maintained data entry logs to track data entry activities.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Accounts Receivable Clerk
Great American Foods
05.2008 - 06.2010
- Posted customer payments by recording cash, checks, and credit card transactions.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Matched purchase orders with invoices and recorded necessary information.
- Participated in regular cycle counts to confirm accuracy of inventory records.
Education
No Degree - Certified Medical Coding
Kilgore College
Kilgore, TX02-2025
High School Diploma -
Ore City High School
Ore City, TX05-2004
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Data entry
- Computer proficiency
- Critical thinking
- Payment processing
- Credit adjustments
- Clerical support
- Recordkeeping strengths
- Administrative support
Certification
Quickbooks
CPC
Timeline
Customer Service Representative
SweetHoney Clothing
08.2023 - Current
Customer Service Representative
MicroMetl
08.2022 - 08.2023
Order Fulfillment Specialist
SweetHoney Clothing
04.2021 - 08.2022
Purchaser/Buyer Manager
Centric Pipe
08.2019 - 07.2020
Purchasing Manager
La Fama Foods
01.2016 - 08.2017
Purchasing Agent
Gregg Industrial Insulators Inc.
10.2012 - 06.2013
Receiving Clerk/Data Entry Clerk
Gregg Industrial Insulators Inc.
11.2011 - 10.2012
Accounts Receivable Clerk
Great American Foods
05.2008 - 06.2010
No Degree - Certified Medical Coding
Kilgore College
High School Diploma -
Ore City High School
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