Victoria Spencer
Tacoma
Summary
I'm a determined person with a love for retail and fashion, I love achieving goals and seeing results. I'm a huge advocate for positive and healthy work environments, I strive to make and maintain a positive work environment by upholding company policies and personal boundaries. Customer service and Satisfaction is a specialty of mine so I encourage and challenge myself and coworkers daily to maintain a great store experience.
Overview
2
2
years of professional experience
Work History
FT Sales Lead
Aerie
09.2025
- Managed employees, breaks, and schedules (timecards, shift swaps, and coverage).
- Tracked KPI's (Hourly, WTD, MTD, YTD).
- Responsible for Training and On Boarding.
- Responsible for customer service and sales floor, (kpi's, up-selling, promo runs, fitting rooms, registers).
- Tracked Credit and Loyalty (Daily, and WTD).
- Fulfillment of BOPIS and BOSS orders.
- Accepting and fulfilling Shipment and transfers.
- Daily Deposits and weekly change orders.
- Promo changes and Marketing.
- Push product.
- Crack and sort shipment.
- Uphold company policy.
- Manage floor and fitting rooms (Go backs, recovery, registers, zoning).
- Familiar with LP and LP prevention.
- Maintained a clean store and BOH.
- Interactive activities for employees to help generate and maintain motivation.
- Maintained a positive work environment, encouraging coworker and employees, and helping reach goals (Personal and team goals).
Sales Associate
Express
05.2025 - 09.2025
- Worked fitting rooms, sales floor, and registers (Cash and card transactions, Online orders, recovery, go backs, and customer service).
- Fulfilled BOPIS and BOSS orders.
- Inventory and RFID counts.
- Promo changes and visuals (flexing products, floor sets, and marketing).
- Efficiently processed shipment daily as well as pushing product.
- Helped count registers, make AP reports, and track KPI's.
- Prevent LP.
Store Supervisor
Forever 21
10.2024 - 03.2025
- Supervised daily procedures. (Opens/Closes, Shipment, BOPIS, and Daily Deposits).
- Managed team (Breaks, Schedules, zoning, coverage).
- Accepted shipment, process and push shipment daily.
- Credit tracking and training.
- Responsible for Non-Apparel (Shoes, accessories, beauty, socks, etc).
- Promo changes, floor set, flexing product, and replenishment.
- Familiar with Markdowns/Clearance.
- Inventory.
- Cleaning FOH and BOH.
Sales Associate/Team lead
Forever 21
09.2023 - 08.2024
- Open/Close trained.
- Cash register trained.
- Upselling skills and credit loyalty skills.
- Quick and efficient go backs and recovery.
- Managed fitting rooms while maintaining a clean and welcoming environment.
- Helped managed accessory displays, restocking, and flexing products.
- Brainstormed with visual team on product placements and pushing product.
Education
High School -
Henry Foss High School
Tacoma06.2024
Skills
- Ability to Multitask
- Customer retention
- Upselling strategies
- Customer Service
- Communication
- Management
Timeline
FT Sales Lead
Aerie
09.2025
Sales Associate
Express
05.2025 - 09.2025
Store Supervisor
Forever 21
10.2024 - 03.2025
Sales Associate/Team lead
Forever 21
09.2023 - 08.2024
High School -
Henry Foss High School