Victoria Sprague

• Reduced security breaches by conducting thorough investigations and implementing effective corrective measures.
• Increased employee retention and morale through positive reinforcement and consistent feedback on work performance.
• Optimized scheduling processes for optimal staffing levels during peak times while reducing overtime costs.
• Collaborated closely with airport stakeholders to maintain clear lines of communication regarding ongoing operations or emerging concerns.
• Addressed potential security risks promptly, minimizing disruptions to passengers'' travel plans.
• Developed collaborative relationships with law enforcement agencies, enhancing collaboration efforts during emergency situations.
• Contributed to a safe travel environment by maintaining up-to-date knowledge of current threats and industry best practices.
• Streamlined communication between staff, management, and external agencies, resulting in improved operational efficiency.
• Managed daily operations effectively, ensuring the smooth running of all aspects of transportation security.
• Maintained a high level of passenger safety with adherence to strict security protocols and procedures.
• Conducting and supervising subordinate employees in conducting pre-board security screening of persons, their carry-on and checked baggage/cargo.
• Overseeing screening checkpoint and baggage screening operations on a day-to-day basis to include equipment, personnel, and the scheduling and rotation of personnel.
• Participating in the development of new policies and procedures, and recommending changes in policy and procedures based on observation of work, when needed.
• Participating in the development of strategic planning initiatives, checkpoint and baggage operational planning, and other reports and documents for TSA and management.
• Engaging in continuous development of critical thinking skills necessary to mitigate security threats by identifying, evaluating, and applying appropriate situational options and approaches.
• Preparing various types of communications such as morning briefings, checkpoint logs, AIM and shift summary reports, and document any and all relevant information that are germane to the work performed.
• Communicating with local management and stakeholders on incident response protocols.
• Conducting and gathering pertinent information related to incident investigations and utilizing that information that may necessitate Law Enforcement Officers (LEOs) intervention and/or TSSE assistance.
• Responsible for coaching and developing employees including recommending corrective or disciplinary actions if appropriate.

• Fostered a work environment where all employees are treated equitably.

Scheduled and oversaw checkpoint to ensure an adequate number of TSO's were provided for an efficient and effective screening of all persons and property.
• Made adjustments to accomplish the workload in accordance with established priorities.
• Ensured the appropriate use of equipment.
• Operated and calibrated equipment and immediately reports and resolves equipment malfunctions.
• Performing searches and screening, which may include physical interaction with passengers (e.g., pat-downs, search of property, etc.), and conducting bag searches.
• Controlling terminal entry and exit points.
• Interacting with the public, including responding to inquiries.
• Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.
• Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches. This may include application of risk-based security screening protocols that vary based on program requirements.
• Retaining and implementing knowledge of all applicable Standard Operating Procedures (SOP), demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles.

Collateral Duty: HR Assessment
• Interview and rate candidates as scheduled.
• Establish rapport with candidates without leading candidate to respond a certain way.
• Taking notes with specific details to include facts without judgement and speculation.
• Closing interviews and processing candidates as passing and failing as they are presented.
• Preparing any documents of incidents as necessary.
• Reading opening and closing scripts with clarity and confidence.

Position located in Arapahoe County Jail.
• Oversee the completion of treatment goals, addressing presenting issues and needs of the client on case load.
• Facilitates several treatments groups that include but not limited to Drug and Alcohol, Relapse Prevention, Anger Management, Men in Recovery, Mindfulness and Vocation.
• Provided individual and group substance abuse therapy at Arapahoe County Jail.
• Developing and overseeing a client’s individualized treatment plan.
• Conducted monitored sobriety testing on clients.
• Link clients to continued substance abuse and mental health services upon discharge.
• Links clients to benefits and other services according to client’s individual needs.

To develop and oversee the completion of validate plans according to Discrete Case Plan, Commitment time, and presenting issues and needs of the client on case load.
• Facilitation in the Guided Group Meeting and treatment groups.
• Primary program liaison between the client, parent and Client Manager/Parole Officer.
• Responsible for providing monthly progress note to the Client Manager according to the Discrete Case Plan and client's progress toward the validate plan.
• Responsible for facilitating monthly meetings with client, parents and Client Managers/Parole Officers to review progress.
• Responsible for ensuring educational and treatment needs are being provided and/or addressed.
• Entering pertinent information in the Colorado Trails system.
• Assessing client to determine whether if special observation watch is necessary.
• Meets with client’s weekly to discuss placement, transitional and service needs in order to prepare the client for returning to the community.
• Complete reports regarding client's progress to parole board members and community review boards.