Krystal Lambert
Brooklyn,NY
Summary
Experienced professional with a strong background in visitor engagement and operational efficiency, essential for delivering exceptional visitor services. Expertise in team dynamics and customer service best practices. Recognized for outstanding communication and organizational skills, combined with a proactive approach to problem-solving. Committed to contributing to team success while continuously enhancing professional capabilities.
Overview
9
9
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
12.2021 - Current
- Full Time, F-band grade
- Terminal 4 Training POC-Point of Contact - coordinate with JFK TSA Training department to schedule officers for recurring and initial training sessions.
- Assist and correspond with supervisors and management to create operational roasters for the terminal.
- Screening performance specialist (SPS)- Follow detailed directions to complete daily data collection and computer data entry.
- Gather and enter data, generate reports, and produce tracking documents for management and TSA Headquarter using Performance Management Information Systems.
- Operates X-ray screening machines and tools to screen passengers, containers, and personal belongings for potential hazards and weapons.
- Responds to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
Guest Service Agent
AC Hotels By Marriott
06.2019 - 03.2020
- Full Time
- Used internal software to process reservations, check-ins, and check-outs.
- Respond to incoming guests, multi-line phone system, and email inquiries with efficiency and professionalism.
- Maintained financial accuracy by collecting deposits, fees, and payments.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Worked several shifts with limited staff, overseeing 200-plus rooms.
- Acquired in-depth knowledge of the surrounding area to offer guests information about dining options, entertainment, cultural, and shopping activities.
Visitor Services Associate
National September 11 Memorial And Museum
10.2017 - 11.2018
- Full time
- Enhanced visitor experience by providing exceptional customer service and accurate information regarding exhibits and events of the 9/11 memorial and museum organization.
- Served as liaison between curatorial and education departments, by delivering engaging interpretive materials for exhibit spaces.
- Identified service gaps and locate resources for museum staff such as various work placements and other operational support.
- Balanced cash register at the end of each shift, ensuring accuracy in financial transactions.
- Increased efficiency in front-desk operations by streamlining check-in processes for both individual visitors and large tour groups, averaging 5000-9000 daily visitors.
Seasonal Education Interpreter
New York Aquarium
06.2017 - 09.2017
- Seasonal-Full time
- Provided oral interpretations about conservation to visitors during operating hours and events.
- Conferred with subject matter experts and other colleagues to establish a precise understanding of specialized concepts and topics.
- Attend training programs to improve professional knowledge and interpretation skills about marine life conservation.
- Managed inventory storage on equipment used in presentations and displays.
Intern
Rensselaer County Historical Society
09.2016 - 04.2017
- Part-Time (10 hours weekly)
- Complete research, compiled data, and produced timely reports.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Participated in planning and execution of community outreach programs, strengthening community relations.
- Enabled more organized inventory system by cataloging the organizations collection.
Intern
New York State Museum
09.2016 - 04.2017
- Part Time -8hours weekly
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Helped maintain office security by monitoring visitor access.
- Streamlined administrative tasks, such as filing to support office efficiency.
Education
MBA - International Business
Louisiana State University At Shreveport
Shreveport, LABachelor of Arts - History/ International Studies
Russell Sage College
Troy, New York05.2017
Skills
- Customer service expertise
- Training and Development
- Scheduling and planning
- Data entry proficiency
- Problem-solving abilities
- Time management
- Organizational skills
- Decision-making
- Team collaboration
- Reliability
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
12.2021 - Current
Guest Service Agent
AC Hotels By Marriott
06.2019 - 03.2020
Visitor Services Associate
National September 11 Memorial And Museum
10.2017 - 11.2018
Seasonal Education Interpreter
New York Aquarium
06.2017 - 09.2017
Intern
Rensselaer County Historical Society
09.2016 - 04.2017
Intern
New York State Museum
09.2016 - 04.2017
MBA - International Business
Louisiana State University At Shreveport
Bachelor of Arts - History/ International Studies
Russell Sage College
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