Victoria Self
Summary
Versatile operations and customer service professional with progressive experience in leadership, performance reporting, and process optimization across hospitality, retail, and service industries. Recognized for driving operational efficiency, building high-performing teams, and delivering measurable results through data-driven decision-making. Skilled in training, reporting, and client experience improvement.
Overview
5
5
years of professional experience
Work History
Field Training Specialist
The Melting Pot Restaurants, Inc.
10.2023 - Current
- Demonstrate training initiatives through performance reporting using various tools to track KPIs and identify improvement opportunities.
- Manage administrative functions including inventory and stock control, scheduling and expense reporting.
- Collaborate with corporate teams to align training programs with business objectives.
- Negotiate UPS/USPS shipping rates for national gift card distribution, achieving cost savings.
- Oversee the company’s gift card program and monitor backend website metrics to optimize retail performance.
- Coordinated logistics and scheduling for yearly Regional Training Events, ensuring smooth execution across multiple locations.
- Launched and maintained a training report tracking new hire course completions across five restaurants, driving a 58% improvement rate within 16 weeks.
- Developed a weekly compliance report for pre-shift inspection checks achieving a 64% improvement in restaurant sanitation, safety, and functionality in 2024.
Bar Manager
Alpine Lake Resort
10.2022 - 08.2023
- Directed daily operations including staff scheduling, inventory management, and vendor relations.
- Trained and mentored employees, increasing team efficiency and service quality.
- Assisted in event coordination and large-group reservations, supporting revenue growth during peak seasons.
- Enhanced guest experience by streamlining workflows and reducing service delays.
Tanning Consultant / Acting Store Manager
South Beach Tanning Company
10.2021 - 08.2022
- Managed store operations, inventory, and staff to maintain smooth day-to-day business performance.
- Consistently achieved and exceeded monthly quotas by upselling products and membership subscriptions.
- Trained new employees on sales techniques and client engagement, improving team performance.
Account Executive
Self Asset Management
08.2020 - 09.2021
- Generated and managed field service accounts to expand property preservation service sales.
- Built and maintained client relationships by delivering ongoing support and ensuring high levels of customer satisfaction.
- Promoted services through targeted social media marketing to grow brand visibility.
Education
B.S. - Criminal Psychology
Liberty University
A.A. - Exercise Science, Physical Therapy
Palm Beach Atlantic University
Skills
- Leadership & Team Training
- Customer Experience & Retention
- KPI Tracking & Performance Analysis
- Operations Management
- Conflict Resolution & Problem Solving
- Program & Event Management
- Administrative Coordination
Timeline
Field Training Specialist
The Melting Pot Restaurants, Inc.
10.2023 - Current
Bar Manager
Alpine Lake Resort
10.2022 - 08.2023
Tanning Consultant / Acting Store Manager
South Beach Tanning Company
10.2021 - 08.2022
Account Executive
Self Asset Management
08.2020 - 09.2021
B.S. - Criminal Psychology
Liberty University
A.A. - Exercise Science, Physical Therapy
Palm Beach Atlantic University