Victoria Stein
Kansas City,MO
Summary
Always enhancing customer satisfaction and safety, demonstrating exceptional problem-solving abilities and leadership. Strong background in ride operations and teaching. Skilled in team coordination and maintaining high standards under changing conditions. Known for reliability, effective communication, and adaptability to achieve outstanding results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Kansas City, MO
11.2025 - Current
- Delivered exceptional customer service in high-volume environment, ensuring satisfaction and fostering loyalty.
- Operated espresso machines and brewing equipment, maintaining quality standards consistently.
- Collaborated with team members to optimize workflow and enhance beverage preparation efficiency.
- Managed inventory levels, restocking supplies to support operational efficiency throughout shifts.
- Implemented best practices for cleanliness and sanitation, contributing to a safe work environment.
Youth Soccer Coach
Soccer Shots
Kansas City, MO
12.2024 - Current
- Developed age-appropriate training programs to enhance youth soccer skills and teamwork.
- Mentored junior coaches, fostering skill development and adherence to coaching standards.
- Implemented engaging practice sessions, improving player participation and enjoyment of the sport.
- Enhanced safety protocols during practices and games, ensuring a secure environment for all participants.
- Adapted coaching strategies based on individual needs, maximizing each player's potential on the field.
- Promoted good sportsmanship and fostered a positive team environment by modeling respectful behavior both on and off the field.
Substitute Teacher
Kelly Education
Liberty, Missouri
12.2022 - 12.2024
- Managed classroom environment, helping students learn in absence of regular teachers.
- Maintained discipline and classroom control, fostering safe and positive learning environment.
- Provided classroom teacher with written feedback on results of lessons and student behavior issues.
- Created an inclusive atmosphere where every student felt valued and respected.
- Maintained accurate records including attendance reports, grades, behavior logs.
- Fostered positive relationships with students, parents, and colleagues.
- Demonstrated familiarity with multiple subject areas, developing competency across curriculum.
Server
Bonefish
Kansas City, Missouri
10.2023 - 02.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Created and maintained optimal communication chain, reducing guest dissatisfaction.
Rides Supervisor
Worlds of Fun Amusement Park
Kansas City
06.2020 - 10.2023
- Collaborated with other departments, such as maintenance, marketing, and operations, to ensure the smooth functioning of rides.
- Supervised daily operations of amusement rides, ensuring safety protocols and operational efficiency.
- Monitored guest flow throughout the park to ensure that lines stayed short and wait times remained reasonable.
- Ensured customer satisfaction by responding promptly to complaints or inquiries from guests.
- Performed administrative duties including scheduling meetings, ordering supplies, maintaining records.
- Trained ride operators on proper operating procedures; conducted periodic refresher courses as needed.
Server
Johnnies Jazz Bar and Grill
Liberty, US
02.2019 - 05.2023
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Memorized menu to help diners make informed meal choices.
- Assisted with training of new staff members.
- Used focus and memorization skills to keep track of tables and remember orders.
Education
High School Diploma -
Liberty High School
Liberty05-2021
Associate of Arts - Teaching
Maple Woods Community College
USSkills
- Policy Compliance
- Safety Procedures
- Problem Solver
- Team player
- Operations Monitoring
- Resource Distribution
- Supervision & Leadership
- Time management
Certification
- Missouri Substitute Certification
- Alcohol Server Permit
- Food Handlers Permit
Timeline
Barista
Starbucks
11.2025 - Current
Youth Soccer Coach
Soccer Shots
12.2024 - Current
Server
Bonefish
10.2023 - 02.2024
Substitute Teacher
Kelly Education
12.2022 - 12.2024
Rides Supervisor
Worlds of Fun Amusement Park
06.2020 - 10.2023
Server
Johnnies Jazz Bar and Grill
02.2019 - 05.2023
High School Diploma -
Liberty High School
Associate of Arts - Teaching
Maple Woods Community College