Victoria St.Germain
Emergency Medical Technician-Basic
Cottonport,LA
Summary
Proven EMT-Basic at Global Medical Response, adept in airway management and maintaining scene safety, I excel in high-pressure environments, demonstrating exceptional problem-solving abilities and adaptability. Leveraging skills in emergency patient triage and effective communication, I've significantly contributed to team efficiency and patient care excellence, embodying a results-driven approach with a focus on continuous improvement and patient satisfaction.
Overview
10
10
years of professional experience
Work History
EMT-Basic
Global Medical Response
04.2021 - Current
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Enhanced teamwork efficiency by effectively collaborating with paramedics, firefighters, and police officers in high-stress environments.
- Provided compassionate care for diverse populations including children, elderly individuals, pregnant women, and individuals with special needs during medical emergencies.
- Upheld strict confidentiality standards while documenting sensitive information regarding patients'' medical histories or treatment plans as per HIPAA regulations.
- Responded to emergency medical calls, providing basic life support services in accordance with protocols.
- Maintained up-to-date knowledge of protocols, procedures and medical advances.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Assisted in removal of patients from hazardous or confined spaces.
ED Patient Access Specialist
Lafayette General Medical Center
08.2019 - 01.2021
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Facilitated smooth transitions between departments by coordinating appointments, referrals, and transfers for patients.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Created and maintained company phone directory with current extensions and staff information.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Provided exceptional customer service through polite and professional interactions with all callers.
- Supported company operations by managing multiple phone lines simultaneously, prioritizing urgent matters as needed.
Server
Southfin
05.2018 - 08.2019
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Retail Store Clerk
Clayfish Bisque
08.2015 - 07.2018
- Facilitated seamless inventory replenishment processes by unloading shipments efficiently and stocking shelves accurately.
- Streamlined inventory management by conducting regular stock checks and updating records accurately.
- Collaborated with team members to execute promotional events successfully, resulting in increased foot traffic and sales.
- Maintained accurate cash handling procedures to ensure smooth transactions and prevent discrepancies at the register.
- Resolved customer complaints diplomatically by listening attentively, offering solutions, and escalating issues when necessary.
- Supported store management with administrative tasks such as filing paperwork, processing shipments, and updating vendor information.
- Complied with all safety regulations to maintain a secure working environment for both staff members and shoppers alike.
- Enhanced store cleanliness and organization, ensuring a pleasant shopping environment for customers.
- Received positive feedback from customers due to attentive service and knowledgeable product recommendations.
Cashier
Poke Geaux
03.2017 - 05.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Hosstess
Paragon Casino
05.2014 - 07.2015
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Answered customer questions about hours, seating, and menu information.
Retail Store Clerk
Britt's Boutique
01.2014 - 05.2015
- Assisted in achieving sales targets through upselling, cross-selling, and recommending suitable products to customers.
- Improved customer satisfaction by providing excellent service and addressing inquiries promptly.
- Enhanced store cleanliness and organization, ensuring a pleasant shopping environment for customers.
- Performed inventory control, such as counting, and stocking merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Learned duties for various positions and provided backup at key times.
Education
EMT-Basic Certification - Emergency Medical Technology
NEMSA
Lafayette, LA 05.2001 -
High School Diploma -
Avoyelles High School
Moreauville, LA 05.2001 -
Skills
Airway Management
Emergency vehicle operation
Spinal Immobilization
Cardiopulmonary Resuscitation
Scene Safety
Bleeding control
Stroke Recognition
Fracture Stabilization
Diabetic Emergencies
Seizure Management
Allergic Reactions
Safe Driving
Vital signs monitoring
Basic Life Support
Patient Triage
Patient Stabilization
Emergency patient triage
Direct Patient Care
Medication Administration
Patient Assessments
Medical Recordkeeping
Pre-hospital Care
CPR and First Aid
Basic Trauma Life Support
Multitasking
Problem-solving abilities
Decision-Making
Excellent Communication
Adaptability and Flexibility
Timeline
EMT-Basic
Global Medical Response
04.2021 - Current
ED Patient Access Specialist
Lafayette General Medical Center
08.2019 - 01.2021
Server
Southfin
05.2018 - 08.2019
Cashier
Poke Geaux
03.2017 - 05.2018
Retail Store Clerk
Clayfish Bisque
08.2015 - 07.2018
Hosstess
Paragon Casino
05.2014 - 07.2015
Retail Store Clerk
Britt's Boutique
01.2014 - 05.2015
EMT-Basic Certification - Emergency Medical Technology
NEMSA
05.2001 -
High School Diploma -
Avoyelles High School
05.2001 -
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