Victoria Stites
Weehawken,NJ
Summary
Operations-focused professional with a background in staff coordination, scheduling, and client service within a high-volume hospitality setting. Experienced in managing daily workflows, resolving issues efficiently, and supporting operational leadership. Exceptional teamwork skills, known for professionalism, attention to detail, and the ability to adapt skills to various environments and tasks.
Overview
5
5
years of professional experience
Work History
Server
Chart House
Weehawken, NJ
09.2025 - Current
- Deliver high-quality dining service in a fast-paced, high-volume restaurant.
- Manage multiple tables simultaneously, ensuring accurate and efficient service.
- Coordinated with kitchen and management to streamline service.
- Handle guest payments, POS transactions, and cash with accuracy.
- Build rapport with guests to enhance dining experience and drive repeat business.
Lead Coordinating Hostess
Chart House
Weehawken, NJ
06.2021 - 09.2025
- Oversaw host staff operations after promotion to leadership role, ensuring smooth workflow.
- Received CT (certified trainer) certification and trained new staff, prioritizing consistency with company service standards.
- Created and managed weekly hostess schedules, maintained balanced coverage, and adequate staffing.
- Supervised daily front-of-house operations, including reservations, seating, and wait-time management.
- Acted as primary liaison among hosts, servers, and management, enhancing communication.
- Created a friendly atmosphere for guests, addressed all guest concerns promptly, ensuring service efficiency.
Education
High School Diploma -
Pinelands Regional High School
Little Egg Harbor, NJBBA - Management
Kean University
Union, NJ12-2028
Skills
- Attention to detail
- Professional communication
- Time management & multitasking
- Organization & operational efficiency
- Team leadership & training
- Guest engagement
- Conflict resolution
Timeline
Server
Chart House
09.2025 - Current
Lead Coordinating Hostess
Chart House
06.2021 - 09.2025
High School Diploma -
Pinelands Regional High School
BBA - Management
Kean University