Victoria Stubbs
Nome,AK
Summary
Results-driven professional with over 10 years of experience in registration and medical billing. Known for strong leadership and communication skills, successfully managing teams to improve efficiency and accuracy while ensuring a positive patient experience.
Overview
13
13
years of professional experience
Work History
Supervisor of Registration
Norton Sound Health Corporation
Nome, AK
05.2013 - Current
- Led registration team to enhance patient onboarding processes and improve overall efficiency.
- Developed training programs for new staff, fostering a culture of continuous improvement and excellence.
- Analyzed registration data to identify trends, driving adjustments in workflow to increase accuracy.
- Managed a team of registration staff, ensuring efficient operations and exceptional customer service.
- Utilized feedback from registrants to continuously improve services and implement enhancements based on specific needs.
Medical Billing Specialist
Norton Sound Health Corporation
Nome, AK
05.2013 - Current
- Processed medical claims to ensure accurate billing and timely reimbursements.
- Reviewed patient accounts, identifying discrepancies and resolving issues efficiently.
- Utilized electronic health record systems to maintain comprehensive billing records.
- Collaborated with healthcare providers to clarify billing inquiries and enhance communication.
- Trained junior staff on billing procedures and compliance regulations to improve team performance.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Conducted thorough research on CPT and ICD-10 coding discrepancies to support compliance initiatives and optimize reimbursement processes.
- Filed and updated patient information and medical records.
- Monitored changes in payer requirements, adjusting billing practices accordingly to minimize disruptions in the revenue cycle.
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Audited and corrected billing and posting documents for accuracy.
Education
OEC in Medical Billing - Medical Billing
University of Alaska Fairbanks
Fairbanks, AK05-2015
High School Diploma -
Continental Coast Academy
Coral Gables, FL01-2004
Skills
- Leadership qualities
- Team management
- Security protocols
- Software knowledge
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Active listening
- Adaptability and flexibility
- Verbal and written communication
Timeline
Supervisor of Registration
Norton Sound Health Corporation
05.2013 - Current
Medical Billing Specialist
Norton Sound Health Corporation
05.2013 - Current
OEC in Medical Billing - Medical Billing
University of Alaska Fairbanks
High School Diploma -
Continental Coast Academy