Victoria Sullivan
Fountain Inn,SC
Summary
I am seeking a long term clerical position that will utilize my customer service experience and organizational skills, while also offering opportunities to advance within the company.
Overview
12
12
years of professional experience
Work History
Groomer/Shop Owner
Yipp Yapp Grooming
Fountain Inn, South Carolina
06.2013 - Current
- Performed minor medical treatments on animals such as flea baths and medicated shampoos.
- Handled pets with gentle demeanor to help animals feel calm and secure.
- Organized appointments so that multiple pets could be serviced efficiently without compromising quality of service provided.
- Placed orders for supplies on a regular basis in order to maintain adequate inventory levels at all times.
- Evaluated animals before releasing them back to owners; discussed any issues that arose during the session with owner if needed.
- Bathed large number of animals during each shift.
- Delivered excellent service to pet owners to drive repeat business.
- Groomed dogs and cats by utilizing blades, de-shedding tools, and shears.
- Assessed the condition of each animal prior to beginning grooming process in order to determine best approach for individual pet's needs.
- Monitored pet's health while they were being groomed, including checking vitals such as temperature and pulse rate.
- Assisted customers in selecting appropriate grooming products for their pets.
- Provided nail trimming, ear cleaning, teeth brushing, and other related services.
- Bathed and styled pet's fur, inspecting animals for external signs of parasites, disease or injury.
- Ensured that all equipment used was cleaned after each use according to company standards.
- Bathed and groomed dogs of various breeds and sizes according to customer instructions.
Front Desk Receptionist
Upstate Podiatry Group
Simpsonville, SC
09.2019 - 03.2021
- Checking in Patients
- Write up routing slips
- Check out Patients
- Run Insurance eligibility for updating patients and new patients
- Calling insurance companies to seek authorization for DME
- Help with inventory
- Fax prescriptions to specialty pharmacies
- Making appointments for patients
- Calling patients to remind them of their appointments.
- Help with pre-ops when needed to
- Assist with taking patients to rooms
- Assist patients with paperwork
- Answer Phone calls
- Accept Patient payments
- Balance the end of the day money intake.
Insurance Verification/Precertification Specialist
Oaktree Medical Center/Pain Management Associates
Easley, SC
11.2017 - 08.2019
- Comply with federal regulations, including HIPAA provisions
- Assure that all requirements necessary are present per insurance verification
- Initiate pre-authorizations/pre-determinations for insurance to get verified and processed correctly
- Follow up with decisions from providers
- Assist front desk with insurance verification requests
- Ensure procedures are covered and billable services
- Review schedules for patients with high balances and provide Financial Services with benefit details
- Contact Workers Compensation Adjusters and Attorneys to obtain office visit and procedure authorizations
Receptionist/Cashier
Automotive Excellence
Simpsonville, SC
02.2013 - 01.2017
- Greet customers
- Write up service orders
- Transition vehicles from the intake area to the service area.
- Answer customer calls
- Accept customer payments
- Balance cash drawer at the end of the day
Education
Veterinary Assistant/ Small Animal Grooming -
Greenville Technical College
Greenville, SC08.2014
Skills
- Insurance verification
- Patient scheduling
- Health record management
- Inventory management
- Data entry
- Customer service
- HIPAA compliance
- Team collaboration
- Communication skills
- Attention to detail
- Time management
- Conflict resolution
- Clerical support
References
- Angela Kinard, (864) 444-4751
- Lisa Smith, (864) 363-4867
- Cheryl Eaton, (864) 444-8332
Timeline
Front Desk Receptionist
Upstate Podiatry Group
09.2019 - 03.2021
Insurance Verification/Precertification Specialist
Oaktree Medical Center/Pain Management Associates
11.2017 - 08.2019
Groomer/Shop Owner
Yipp Yapp Grooming
06.2013 - Current
Receptionist/Cashier
Automotive Excellence
02.2013 - 01.2017
Veterinary Assistant/ Small Animal Grooming -
Greenville Technical College