Victoria Sutliff
Howell
Summary
Strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
5
5
years of professional experience
Work History
Patient Care Technician
Michigan Medicine
Ann Arbor, MI
03.2025 - 10.2025
- Provided exceptional customer service, addressing inquiries and resolving patient issues promptly.
- Managed patient scheduling and appointment coordination to enhance operational efficiency.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted patients in filling out check-in and payment paperwork.
Patient Transporter
Michigan Medicine
Ann Arbor, MI
10.2022 - 03.2025
- Transported patients safely between departments, ensuring comfort and adherence to safety protocols.
- Assisted nursing staff by communicating patient needs and facilitating timely transfers.
- Maintained accurate records of patient transport requests and completed documentation promptly.
- Collaborated with medical teams to prioritize transport schedules and optimize workflow efficiency.
Cashier
Sunoco Gas Station
Brighton, MI
05.2022 - 10.2022
- Handled returns and exchanges, providing excellent customer service experience.
- Adapted to changing priorities during peak hours while maintaining service quality.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Ensured cleanliness and organization of checkout area for improved workflow.
- Built relationships with customers to encourage repeat business.
Style Team Member
Target
Brighton, MI
10.2021 - 05.2022
- Assisted in maintaining visual merchandising standards across assigned areas.
- Engaged customers to provide product information and enhance shopping experience.
- Collaborated with team members to execute promotional setups and displays.
- Organized stockroom efficiently to facilitate easy access to merchandise.
- Adapted quickly to changing priorities during peak sales periods and events.
Ride Operator
LEGOLAND Florida
Winter Haven, FL
05.2021 - 10.2021
- Operated rides safely, ensuring adherence to operational protocols and safety regulations.
- Monitored guest behavior to maintain a secure and enjoyable environment for all visitors.
- Assisted in training new team members on ride operation procedures and safety practices.
- Conducted routine inspections of ride equipment, reporting any maintenance issues promptly.
- Provided exceptional customer service, addressing guest inquiries and concerns effectively.
Cashier
Walmart
Fowlerville, MI
06.2020 - 12.2020
- Processed customer transactions efficiently at point of sale.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to manage inventory levels effectively.
- Ensured cleanliness and organization of checkout area for improved workflow.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Winter Haven High School
Winter Haven, FL05-2020
Skills
- Adaptable
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Problem resolution
Timeline
Patient Care Technician
Michigan Medicine
03.2025 - 10.2025
Patient Transporter
Michigan Medicine
10.2022 - 03.2025
Cashier
Sunoco Gas Station
05.2022 - 10.2022
Style Team Member
Target
10.2021 - 05.2022
Ride Operator
LEGOLAND Florida
05.2021 - 10.2021
Cashier
Walmart
06.2020 - 12.2020
High School Diploma -
Winter Haven High School