Victoria Swinton
Louisville,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
21
21
years of professional experience
Work History
Sergeant
Department Of Juvenile Justice
05.2021 - Current
- Enhanced unit cohesion by implementing team-building exercises and fostering open communication among members
- Increased operational efficiency by streamlining administrative processes and introducing new organizational tools
- Improved training outcomes with the development of comprehensive training programs tailored to individual skill levels
- Mentored junior personnel, resulting in accelerated promotions and improved job satisfaction
- Reduced disciplinary actions by establishing clear expectations and enforcing standards consistently across the unit
- Promoted safety awareness through ongoing training initiatives, leading to a decrease in accidents and injuries.
Retail Supervisor
Walmart
03.2019 - 05.2021
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly
- Boosted store sales through effective merchandising, product placement, and promotional displays
- Managed inventory levels for optimal stock availability and minimized overstock situations
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance
- Trained and oriented associates to maximize team performance
- Engaged associates in daily operations through open communication and upbeat team meetings
- Entered and priced inventory to assist with efficient restocking
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented
- Trained newly hired sales team in upselling techniques
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
- Marked-down clearance items and relocated merchandise to proper store areas.
Home Health CNA
Caring Hands Home Care LLC
02.2016 - 11.2018
- Improved patient well-being by providing compassionate and attentive care in accordance with individual needs
- Assisted patients with daily living activities, resulting in increased independence and overall satisfaction
- Enhanced patients' quality of life by engaging them in meaningful conversations and recreational activities
- Administered medications accurately, ensuring proper dosages and timely administration for optimal health outcomes
- Monitored vital signs regularly to track patient progress and promptly identify any potential health concerns
- Assisted patients with mobility exercises to enhance strength, flexibility, and overall physical wellbeing
- Checked vital signs and administered prescription medication under guidance and supervision of skilled nursing staff to facilitate basic health care services
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction
- Documented patient information and care activities in electronic health record
- Helped patients with self-feeding and assisted feeding, based on individual needs
- Facilitated personal hygiene management, feeding and ambulation.
Production Supervisor
PSI Molded Plastics
03.2012 - 02.2016
- Enhanced production efficiency by implementing lean manufacturing techniques and reducing waste
- Optimized workflow through effective resource allocation and scheduling adjustments
- Reduced equipment downtime by implementing preventive maintenance programs and timely repairs
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed
- Resolved issues quickly to maintain productivity goals
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays
- Supervised ongoing daily production phases
- Kept accurate and detailed records of personnel progress and productivity
- Managed staff hiring, training and supervision
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Customer Service Representative
Harbor Lights Resort
04.2011 - 10.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Handled customer inquiries and suggestions courteously and professionally
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Caregiver
Horry County Disabilities & Special Needs
02.2007 - 10.2012
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences
- Assisted clients with activities of daily living, promoting independence and quality of life
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy
- Prepared nutritious meals according to dietary restrictions, supporting clients' overall health through balanced nutrition
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space
- Built strong relationships with clients to deliver emotional support and companionship
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
- Assisted with daily living activities, running errands, and household chores
- Laundered items, changed sheets and made bed to keep patients' bedroom clean
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities
- Cooked meals and assisted patients with eating tasks to support healthy nutrition
- Provided compassionate and patient-focused care to cultivate well-being
- Recorded status and duties completed in logbooks for management
- Transported clients to and from medical appointments with safety and efficiency.
Shipping and Receiving Assistant
Conbraco
11.2002 - 09.2006
- Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Pulled, verified, and packaged items for shipment.
- Implemented safety protocols for warehouse staff, reducing workplace accidents and promoting a safe work environment.
- Managed warehouse space allocation strategically to accommodate changing inventory needs throughout the year.
- Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Addressed customer inquiries regarding shipment status promptly and professionally, enhancing overall customer service experience.
- Processed required paperwork to expedite handling of shipped and received goods.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Conducted regular audits of inventory levels to maintain accuracy and prevent stockouts or overstock situations.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Maintained organized records of all inbound and outbound shipments, allowing for easy retrieval when needed.
- Managed incoming shipments, ensuring accurate inventory control and timely processing of goods.
Education
Associate of Science - Criminal Justice
University of Phoenix
Tempe, AZ05.2025
High School Diploma -
Lee Central High School
Bishopville, SC12.2005
Skills
- Active Listening
- Planning and Coordination
- Good Telephone Etiquette
- MS Office
- Cultural Awareness
- Stocking
- First Aid/CPR
- Written Communication
- Decision-Making
- Teamwork and Collaboration
- Shipping And Receiving
- Inventory
- Packaging and Labeling
- Lifting and sorting
- Labeling and boxing
- Warehouse Safety
- Inventory counting
- Pallet Jack Operations
- Delivery Scheduling
- Supply Ordering
- Data Entry
- Health and Safety Regulations
- Warehouse environment safety
Timeline
Sergeant
Department Of Juvenile Justice
05.2021 - Current
Retail Supervisor
Walmart
03.2019 - 05.2021
Home Health CNA
Caring Hands Home Care LLC
02.2016 - 11.2018
Production Supervisor
PSI Molded Plastics
03.2012 - 02.2016
Customer Service Representative
Harbor Lights Resort
04.2011 - 10.2015
Caregiver
Horry County Disabilities & Special Needs
02.2007 - 10.2012
Shipping and Receiving Assistant
Conbraco
11.2002 - 09.2006
Associate of Science - Criminal Justice
University of Phoenix
High School Diploma -
Lee Central High School
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