Victoria Taveras
Bridgeport,CT
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
10
10
years of professional experience
Work History
Supervisor of Operations
NEXUS TOURS
11.2017 - 02.2021
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Completed bi-weekly payroll for 40 employees.
Coordinator Traffic and Reservations
Blue Travel ( Turismo)
08.2012 - 10.2017
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed bi-weekly payroll for 40 employees.
Operations Agent
Blue Travel ( Turismo)
05.2011 - 08.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Oversaw fueling, cargo management, and departure of buses facility with 5000 daily departures and arrivals.
Education
High School Diploma -
Stamford School D.R.
Santo Domingo, R.D.Some College (No Degree) - Operations Management And Supervision
INFOTEP
Republica DominicanaManagement Skill
Universidad De La Rioja
España Effective Communication
INFOTEP
Republica DominicanaSkills
- Team Development
- Maintenance Oversight
- Staff Evaluation
- Recruitment and hiring
- Program Planning
- Employee Supervision
- Multitasking and Organization
- Team Leadership
- Operations Management
- Strategic Planning
- Schedule Coordination
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Supervisor of Operations
NEXUS TOURS
11.2017 - 02.2021
Coordinator Traffic and Reservations
Blue Travel ( Turismo)
08.2012 - 10.2017
Operations Agent
Blue Travel ( Turismo)
05.2011 - 08.2012
High School Diploma -
Stamford School D.R.
Some College (No Degree) - Operations Management And Supervision
INFOTEP
Management Skill
Universidad De La Rioja
Effective Communication
INFOTEP
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