Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Taylor

Chicago,IL

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. . Pursues every opportunity to support team members and proactively address issues.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bar Manager

Bar Louie - University Village
06.2023 - Current
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Ice Chef/Bartender/Prep Chef

The Alinea Group- The Aviary
09.2022 - 05.2023
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.

Senior Bartender

STIR
06.2020 - 07.2022
  • Decreased service well ticket times and increased overall efficiency by implementing a color coding, storage, and daily count procedure for all syrups and juices.
  • Provide proper guidance and leadership for all new FOH hires.
  • Maintain all barrels for the barrel-aged cocktails. This includes swelling, cleaning, and acidification.

Bartender

Carolina Ale House- LM Hospitality
01.2019 - 08.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Explained daily specials and beverage promotions to exceed daily sales goals.

Education

Bachelor of Science - Human Biology

North Carolina State University
Raleigh, NC

Associate of Science -

Western Piedmont Community College
Morganton, NC
05.2017

Skills

  • Corrective Actions
  • Group Reservations Management
  • POS Terminal Operation
  • Safety and Sanitation Standards
  • Mentoring
  • Anticipating Problems
  • Organizational Abilities
  • Staff Training
  • High-Volume Environments
  • Billing and Payment Processing
  • Delegating Assignments and Tasks
  • Suggestive Selling

Certification

  • Allergen Awareness Certification
  • BarSmarts-Pernod Ricard
  • Food Handler Certification
  • ServSafe Alcohol Certification

Timeline

Bar Manager

Bar Louie - University Village
06.2023 - Current

Ice Chef/Bartender/Prep Chef

The Alinea Group- The Aviary
09.2022 - 05.2023

Senior Bartender

STIR
06.2020 - 07.2022

Bartender

Carolina Ale House- LM Hospitality
01.2019 - 08.2020

Bachelor of Science - Human Biology

North Carolina State University

Associate of Science -

Western Piedmont Community College

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Victoria Taylor