Victoria Theall
Townsend,MA
Overview
5
5
years of professional experience
Work History
Recovery Specialist
Lahey Behavioral Health
Tewksbury, MA
06.2021 - Current
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Facilitated group and individual therapy in inpatient setting.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Developed individual treatment goals based on history and diagnosis.
- Checked Clients into the system using EVOLV, Microsoft word, excel and office.
- Collected and analyzed urine screens on all clients
Front Desk Receptionist
Groton Inn ＆ Suites
Groton, MA
03.2021 - 09.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Waitress
Great Road Kitchen
Littleton, MA
10.2017 - 06.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Education
High School Diploma -
North Middlesex Regional
Townsend, MA06.2017
Skills
- Excellent Communication
- Goal Setting
- Team Player
- Reliable and Responsible
- Process Monitoring
- Adaptable and Flexible
- Decision Making
- Time Management
Timeline
Recovery Specialist
Lahey Behavioral Health
06.2021 - Current
Front Desk Receptionist
Groton Inn ＆ Suites
03.2021 - 09.2021
Waitress
Great Road Kitchen
10.2017 - 06.2021
High School Diploma -
North Middlesex Regional