Victoria Thompson
Krum,TX
Summary
Dedicated Customer Service Coordinator providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
25
25
years of professional experience
Work History
Verification Loan Officer
Options Travel Group
Conroe, TX
09.2022 - 11.2023
- Developed contracts and explained contract terms to clients
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Updated client account information and records in company databases
- Verified credit applications for accuracy and completeness of information
- Completed nightly sales and weekly payroll reports accurately and efficiently
- Worked with cross-functional teams to achieve goals
- Prepared reports for customers with delinquent and irreconcilable accounts
- Set up debt payment plans based on client credit, income and assets.
Referral Coordinator
GraceMed Health Clinc
Wichita, KS
12.2021 - 08.2022
- Scheduled patients according to availability, urgency and insurance authorization guidelines
- Managed up to 40+ patient referrals daily through multi-line telephone system
- Verified documents and associated records to catch and resolve discrepancies
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary
- Developed productive working relationships with numerous insurance company representatives
- Answered questions and resolved concerns raised by both patients and specialists
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines
- Reviewed demographic, clinical and insurance information before sending to referred specialists
- Commended for timeliness and accuracy in all documentation, from initial contact to account closeout
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Senior Customer Service Coordinator
Facility Solutions Group
Dallas, TX
06.1998 - 04.2020
- Communicated with individuals within inbound and outbound call center setting to obtain account information to bring customer requests to completion
- Oversaw multiple accounts and worked diligently to enhance relations through friendly, knowledgeable and positive communication
- Processed customer's service requests, dispatched qualified technician
- Reviewed technician invoices for accuracy to process customer invoices
- Cultivated long-term relationships with clients to accurately quote pricing and terms for jobs that achieve customer objectives
- Recognized by supervisor for maintaining accurate and timely records despite heavy caseload
- Documented conversations with customers to track requests, problems and solutions
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives
- Designed timelines for services and alerted customers of changes or updates frequently
- Obtained bids from vendors and subcontractors to make cost-effective selections
- Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Kept detailed and updated records of calls in physical and electronic databases
- Led and motivated sales team working with businesses.
Skills
- Customer relationship management
- Inbound and Outbound Calling
- High Volume Account/Project Management
- Sales and Payroll Reports
- Accounts Payable & Receivable
- Excellent communication skills
- Call Centers
- Data entry
- Database Management
- Microsoft Office & Excel Skills
- Dispatching
- Escalation, Conflict Resolution
- Scope & Proposal development
- Leadership support, mentoring and training
- Detail Oriented Multitasker
- High-energy attitude
- Customer Service-Focused
- Patient & Client File Maintenance
- Eligibility Determination
- 10-Key Data Entry
- Terms Definition
Timeline
Verification Loan Officer
Options Travel Group
09.2022 - 11.2023
Referral Coordinator
GraceMed Health Clinc
12.2021 - 08.2022
Senior Customer Service Coordinator
Facility Solutions Group
06.1998 - 04.2020
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