Victoria Torres
Rochester
Summary
Dynamic hospitality professional with extensive experience at Applebee's, excelling in customer service and team collaboration. Proven ability to manage high-pressure situations while ensuring guest satisfaction. Skilled in food preparation and maintaining cleanliness, consistently enhancing dining experiences through effective time management and multitasking.
Overview
3
3
years of professional experience
Work History
Host/Cook/Server/Carside Specialist
Applebee's
12.2022 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlist efficiently, optimizing guest flow.
- Assisted in menu knowledge, providing recommendations to enhance dining experience.
- Coordinated with kitchen staff to communicate special requests and dietary restrictions.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Served food and beverages promptly with focused attention to customer needs.
- Deliver orders to customers cars
Busser/Food Runner
Outback Steakhouse
04.2022 - 10.2022
- Assisted servers by clearing and resetting tables promptly for efficient dining service.
- Maintained cleanliness of dining area, ensuring a pleasant environment for guests.
- Supported kitchen staff by transporting dishes and utensils to streamline operations.
- Monitored stock levels of supplies, notifying management when replenishment was needed.
Education
Associate of Science - Nursing
Monroe Community College
Rochester, NY05-2027
Esthetics License And Nails License - Esthetics And Nails
Continental School of Beauty
Rochester, NY03-2024
High School Diploma -
Greece Athena H.S
Greece, NY06-2023
No Degree - Cosmetology
Wemoco Career And Techinal Center
Spencerport, NY06-2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Languages
Spanish
Limited Working
Timeline
Host/Cook/Server/Carside Specialist
Applebee's
12.2022 - Current
Busser/Food Runner
Outback Steakhouse
04.2022 - 10.2022
Associate of Science - Nursing
Monroe Community College
Esthetics License And Nails License - Esthetics And Nails
Continental School of Beauty
High School Diploma -
Greece Athena H.S
No Degree - Cosmetology
Wemoco Career And Techinal Center