Victoria Torres Roseway
East Orange,NJ
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals, and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Manager
Sunrise Senior Living
02.2026 - Current
- Developed individualized care plans to meet residents' unique needs and preferences.
- Coordinated health services and support for residents, ensuring comprehensive care integration.
- Conducted regular assessments to monitor resident well-being and adjust care strategies accordingly.
- Facilitated communication between families, healthcare providers, and staff to enhance service delivery.
- Implemented quality improvement initiatives to enhance resident satisfaction and safety outcomes.
- Managed case documentation and compliance with regulatory standards for senior living facilities.
- Advocated for resident rights and needs within the community to foster a supportive environment.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
Customer Experience Specialist
FanDuel/ Bet Fair
01.2023 - 12.2024
- Provides cross-training across various departments, ensuring comprehensive understanding and facilitating effective new employee training.
- Analyzes and implements necessary updates to Salesforce software, improving CRM through the latest tools including workflows and triggers.
- Processes customer requests and supports detailed CRM records, simultaneously delivering proactive customer education on product features and benefits, guiding through troubleshooting and digital tools navigation.
Customer Service Representative
New York Presbyterian Weil Cornell
08.2020 - 01.2023
- Maintained detailed records of customer interactions in CRM, ensuring efficient tracking of requests, issues, and resolutions.
- Facilitated payment processes for customers, devising payment plans as necessary to rectify account discrepancies.
- Implemented quality control strategies to enhance overall customer satisfaction.
- Delivered exceptional service to both new and returning customers, attentively addressing their concerns, and formulating effective solutions.
Education
No Degree - Medical Assistant
Sanford–Brown
New York, NYLicensed Practical Nurse - undefined
Berkeley College
Woodland Park, NJ04.2026
Skills
- Vitals monitoring
- Task prioritization
- Patient assessments
- Patient monitoring
- Infection control standards
- Medication administration
- Clinical judgment
- Direct patient care
- Privacy and confidentiality
- Vital signs monitoring
- ADL assistance
- Catheter care
- Medical documentation
- Health promotion
- Specimen collection
- Mobility assistance
- Medical chart management
- Type EMR software
- Critical thinking
Certification
Seizure first aid certification, BLS certification.
Timeline
Care Manager
Sunrise Senior Living
02.2026 - Current
Customer Experience Specialist
FanDuel/ Bet Fair
01.2023 - 12.2024
Customer Service Representative
New York Presbyterian Weil Cornell
08.2020 - 01.2023
Licensed Practical Nurse - undefined
Berkeley College
No Degree - Medical Assistant
Sanford–Brown