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Victoria Trinidad
Summary
Seasoned District Manager with expertise in staff training, and operational oversight. Known for developing effective communication strategies and implementing action plans that improve service quality and enhance team skills across multiple locations. Strong experience in managing operations and ensuring compliance with quality standards. Expertise in critical thinking and staff development, committed to optimizing performance and enhancing relations. Successful track record overhauling operations to improve profitability and reduce staff turnover.
Overview
9
9
years of professional experience
Work History
District Manager
Eastern LLC
Whitehall
2022.04 - Current
- Assisted in managing daily operations and team performance across multiple locations.
- Facilitated communication between management and staff to ensure workflow alignment.
- Coordinated training sessions for new employees to enhance team skills and efficiency.
- Analyzed customer feedback to identify areas for service improvement and training needs.
- Oversaw scheduling and staffing to optimize resource allocation during peak hours.
- Conducted regular site visits to ensure compliance with company policies and standards.
- Developed and implemented action plans to address underperforming locations.
- Maintained accurate records of employee performance reviews, disciplinary actions, and training programs.
Equipment Operator & Supervisor
Pennsylvania Turnpike Commission
Harrisburg
2020.08 - 2022.04
- Promoted company's strict safety protocols for operation of machinery to reduce
accidents and injuries
- Transported materials around construction sites to work locations
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to
business operations.
- Coached staff members to develop long-term career goals.
- Monitored employee productivity to provide constructive feedback and
coaching.
- Supervised overnight team functions and services
Toll Collector
Pennsylvania Turnpike Commission
Harrisburg
2019.06 - 2020.08
- Processed toll payments and issued accurate receipts to motorists
- Monitored and classified vehicles passing through toll lanes to comply with
company procedures
- Prepared accurate cash deposits on monies collected and
tickets received at end of shift
- Greeted customers promptly and responded to questions
- Maintained work area and kept cash drawer organized
Purchasing Agent
Remco
Mechanicsburg
2019.01 - 2019.05
- Coordinated with suppliers to verify order accuracy and delivery timelines.
- Managed inventory levels to optimize stock availability and reduce shortages.
- Resolve payroll discrepancies by investigating issues and collaborating with departments.
- Prepare payroll reports for management review on a regular basis.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
Shipping And Receiving Associate Trainer
Lineage Logistics - Cold
Allentown
2017.12 - 2019.01
- Managed inbound and outbound shipments efficiently in a cold storage environment.
- Operated forklifts to transport goods safely within the warehouse.
- Collaborated with team members to ensure timely order fulfillment.
- Loaded and unloaded trucks using a forklift or pallet jack in a safe manner.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Verified shipping documents, such as bills of lading, packing slips, invoices and purchase orders.
- Utilized RF scanners for inventory control processes.
- Mentored junior trainers, providing guidance on best practices and techniques.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
Shipping and Receiving Associate
US Cold Storage
Quakertown
2017.07 - 2017.12
- Processed incoming shipments for accuracy and completeness.
- Inspected products for quality before distribution.
- Documented shipping and receiving records for tracking purposes.
- Prepared outbound shipments for delivery by selecting appropriate packages and labeling with required information.
- Utilized RF scanners for inventory control processes.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Education
Class A CMV License
Berks Career & Technology
Leesport, PA2020-07
Some College (No Degree) - Cognitive Psychology
Lehigh Carbon Community College
Schnecksville, PA2017-01
High School Diploma -
Emmaus High School
Emmaus, PAAccomplishments
- National Traffic Incident
Management Responder Training
2021 - Licensed-Class A Commercial Motor
Vehicle Driver - Achieved License Endorsements :
Tanker
Timeline
District Manager
Eastern LLC
2022.04 - Current
Equipment Operator & Supervisor
Pennsylvania Turnpike Commission
2020.08 - 2022.04
Toll Collector
Pennsylvania Turnpike Commission
2019.06 - 2020.08
Purchasing Agent
Remco
2019.01 - 2019.05
Shipping And Receiving Associate Trainer
Lineage Logistics - Cold
2017.12 - 2019.01
Shipping and Receiving Associate
US Cold Storage
2017.07 - 2017.12
Class A CMV License
Berks Career & Technology
Some College (No Degree) - Cognitive Psychology
Lehigh Carbon Community College
High School Diploma -
Emmaus High School