Victoria Troyan
Henderson,NV
Summary
Unparalleled combination of Passionate Customer Service Skills, Collection Techniques, Sound Business Sense. Strong Relationship Building Skills to create a Positive Projection with Colleagues and Clients. Motivated to obtain a position maximizing Communication Skills, embracing Integrity and valuing a Team Culture. Over 15 years of high balance Commercial Collections from the Entertainment World to Construction and able to support your Goals.
Overview
24
24
years of professional experience
Work History
Credit and Collections Analyst
Holcim
02.2023 - 06.2025
- Achieved or exceeded Goal for the Nevada Region 11 months out of the last 12 months (10 to 14 Million per month)
- Analyzed and contacted Construction accounts to resolve compliance issues, amount due by contract language and by Project Status to determine Action Plan for Payment
- Prepared Preliminary Right to Lien and Preliminary Bond information and signed Waivers as appropriate for Payments Received
- Contacted Sales and Project Managers to verify status and coordinate completion of work for current Payment Status
- Responsible for credit review and collections for Material Accounts - Aggregate and Asphalt
- Created accounts for new projects submitting thru SalesForce and SAP
- Applied money, corrected applications and deposited checks received in Las Vegas
- Researched for Legal Accounts and reported to Company Attorney
- Continued Education: earned credits for Contract Law NBI course with these credits applicable to a license
Credit and Collections Analyst
Contracted Positions
09.2022 - 01.2023
- Contacted Customers to determine cause and implement an Action Plan to resolve past due balance
- Collaborated with Sales, Specialty Teams, Hotels and Casinos to address, correct or advise status of account
- Analyzed and reduced unresolved cash applications for major International Gaming Corporation
- Summarized reasons delaying payment, Action Plan and progress of payments for Meetings
- Recovered small balances (under 10,000) that were considered for Bad Debt from Bed and Breakfast and properties which had been closed during COVID
- Self-motivated, with a strong sense of personal responsibility.
Credit and Collection Analyst
Caesars Entertainment
10.2013 - 05.2020
- Reviewed Contracts and process in place for 26 Properties
- Processed Payments for multi million dollar Events such as SEMA, Ernst and Young, iHeart with contracts split between properties
- Received recognition for diffusion skills by resolving/replacing equipment failures, rooms and any contract differences
- Resolved Event balances when Event concluded without contact or payment
- Communicated with Attorneys and Third Party Collections to review contracts to ensure compliance and determine appropriate action
Supervisor and Trainer for Specialty Teams
Ford Motor Credit
11.2001 - 04.2011
- Developed a Specialty Insurance Team and recovered over 600,000 within the first 3 months of Project by researching contractual obligations regarding Insurance Underwriters focusing on GAP Collections -this Team became permanent
- Approved Work Flow for Three Teams
- Monitored calls and coached for compliance, effectiveness and product knowledge
- Produced a Team that was always number one 1 in promises kept for payments on personal and fleet vehicles - Calls made averaged at number two out of ten teams
- Received three MVP Awards for outstanding negotiation and de-escalation skills
Education
English-as-a-Second-Language Education
Highlands University of New Mexico
Las Vegas, NMNevada Construction Law -
National Business Institute
Skills
- Payment negotiations
- Accounts receivable management
- Dispute resolution
- Portfolio management
- Collection techniques
- Debt collection strategies
- Credit monitoring
- Credit analysis
- Documentation skills
- Professional ethics
PROFESSIONAL DEVELOPMENT
- I am always looking to enhance knowledge. Recently, I completed a course through NBI for credits in Contract Law. Included in my ongoing education is the Covey Institute for Leadership and Positive Team Building. Product Knowledge is important for success and I would be willing to seek education directly related to the position.
Timeline
Credit and Collections Analyst
Holcim
02.2023 - 06.2025
Credit and Collections Analyst
Contracted Positions
09.2022 - 01.2023
Credit and Collection Analyst
Caesars Entertainment
10.2013 - 05.2020
Supervisor and Trainer for Specialty Teams
Ford Motor Credit
11.2001 - 04.2011
English-as-a-Second-Language Education
Highlands University of New Mexico
Nevada Construction Law -
National Business Institute