Victoria Truong
Summary
Got 5 + years of experience in the sales industry. Seeking to grow in different practices and provide service to customers. Able to learn new tasks persistently and competent in growing key customer relationships. Enthusiastic to gain more knowledge in advising/selling customers on styles of eyewear that suit their needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Optician
Surf City Optometry
07.2023 - Current
- Provide customer satisfaction by personalizing eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands for walk-ins and while dispensing.
- Maintained a clean environment in store by cleaning frames when it gets tried on and wiping glass doors so it is spotless.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Measure seg heights, occiptial center, and pupillary distance to customize eyeglass orders and create perfect fit.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Optometric Assistant/Receptionist
Dr. Diana Risco & Associates
01.2023 - 06.2023
- Scheduled appointments, handled referrals and verifying insurance for patients.
- Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
- Took medical histories and reported current concerns from patients prior to physical exam by optometrist.
- Administered visual acuity tests, glaucoma screening and Keratometry and communicated findings to doctor.
Wireless Sale Expert
Wireless Advocates
12.2019 - 12.2022
- Consistently met and exceed sales quota month after month.
- Executed company guiding principles in interactions to exceeding standards and expectations for sales and customer service.
- Promoted quality customer service by executing follow up procedures.
- Performed administrative duties, replenished stock, answered phones and filed paperwork.
- Consulted with customers to understand desires and suggest best products to meet their needs.
- Maintain strong knowledge of all products, accessories, pricing plans, promotions, and service features.
Product Demonstrator
CDS (Club Demonstration Services)
04.2017 - 12.2019
- Arranged demonstration areas to be appealing to attract attention of shopping customers.
- Assisted customers in locating items, addressed questions and provided product samples to persuade people to buy products.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
Education
Bachelor of Science - Kinesiology
California State University of Fullerton
Fullerton, CA05.2022
Skills
- Personal customer service
- Time management
- Active listening
- Product knowledge
Certification
ABO certified- June 2023
Timeline
Optician
Surf City Optometry
07.2023 - Current
Optometric Assistant/Receptionist
Dr. Diana Risco & Associates
01.2023 - 06.2023
Wireless Sale Expert
Wireless Advocates
12.2019 - 12.2022
Product Demonstrator
CDS (Club Demonstration Services)
04.2017 - 12.2019
Bachelor of Science - Kinesiology
California State University of Fullerton
ABO certified- June 2023
Similar Profiles
Lochie DonneLochie Donne
Concrete Laborer at City to Surf concretingConcrete Laborer at City to Surf concreting
McKinley W. GobbleMcKinley W. Gobble
Manager/Tour Guide at Surf City Jet Ski RentalManager/Tour Guide at Surf City Jet Ski Rental
Logan WellsLogan Wells
Police Officer at Surf City PDPolice Officer at Surf City PD