Hi, I’m
VICTORIA UGARTE
Miami Beach,FL
The only constant is change
Heraclitus, Greek philosopher
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
1
Certificate
Work History
Miami Beach Convention Center OVG 360
Front Desk Receptionist Intern
07.2023 - 08.2023
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
Mast@FIU Biscayne Bay Campus, 14301 Bay Vista Blvd, North Miami, FL 33181
06.2026
University Overview
- Completed AP course in World History
Miami Beach Senior High School, 2231 Prairie Ave, Miami Beach, FL 33139
06.2026
University Overview
- 3.6 Unweighted GPA
- 4.4 Weighted GPA
- Italian Club Member
- Yearbook Club Member
- Continued AP course in Seminar
- Continued AP course in English Language and Composition
- Continued AP course in Spanish Language and Culture
- Continued AP course in Government / Honors Economics and Financial Literacy
- Continued AP course in Pre-calculus
Skills
- Navigating Microsoft Office Software and Google Workspace
- Listening Skills
- Researching Skills
- Answer Telephone Calls
- Front Desk Operations
- Administrative Skills
- Customer Assistance
- Time Management
- Mail Preparation and Sorting
- Verbal and Written Communication
- Cloud-Based File Organization
- Mail Handling
- Sorting and Labeling
- Social Perceptiveness
Accomplishments
- Maura Espinoza
- Admin. Assistant/Receptionist at MBCC
- Former supervisor
- 786-508-3257 or maura_espinoza@miamibeachconvention.com
- Jacque White
- Director of Public Safety and Transportation
- Former supervisor
- 786-412-6895
Certification
- UChicago, Vanderbilt, Columbia, and Brown University Information Session
- Barry University CHAMPS Program
- Human Resources Training (In Receptionist Internship)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Elementary
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies/Interests
- Volleyball and Soccer
- Learning languages such as Italian, Russian and Portuguese as well as having a deeper understanding in Spanish
- Reception Hospitality
- Photography
- Food and Beverage Managing
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