Summary
Work History
Education
Skills
Timeline
Generic

Victoria Usman

Summerville,SC

Summary

I have more than 40 years of real life experience caring for individuals with special needs including Downs Syndrome, Cerebral Palsy. Dementia, Diabetes, and Spina Bifida. These were all family members and it has just always been part of daily life.

Work History

Customer Service Representative

Citi
Gray, TN
2007 - 2009
  • Assisted customers with inquiries, providing accurate information and resolving issues promptly.
  • Processed customer transactions efficiently using proprietary banking software.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
  • Adapted to changing policies and procedures, demonstrating flexibility in high-pressure situations.
  • Educated clients on product features, enhancing their understanding and usage of services offered.
  • Resolved escalated complaints by implementing effective problem-solving techniques, improving retention rates.

Overnight Hotel Concierge

Mictrotel
Kingsport, TN
2003 - 2008
  • Greeted guests and provided personalized recommendations for dining, attractions, and local events.
  • Managed room reservations and coordinated guest requests efficiently.
  • Assisted in maintaining accurate information on hotel services and amenities.
  • Collaborated with housekeeping and maintenance teams to enhance guest experiences.
  • Resolved guest complaints promptly, ensuring high satisfaction levels.
  • Maintained an up-to-date knowledge of hotel policies and procedures to quickly address guest inquiries and provide accurate information.

Sales Associate

Burlington
Kingsport, TN
2003 - 2007
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Maintained visual merchandising standards to promote brand image effectively.
  • Processed transactions accurately, ensuring customer satisfaction and retention.
  • Collaborated with team members to restock inventory, optimizing sales floor efficiency.

Cashier

Winn Dixie Supermarket
Jacksonville, FL
2001 - 2002
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided exceptional service.
  • Maintained accurate cash drawer and balanced daily sales reports.
  • Collaborated with team members to ensure smooth store operations.

Instructor

Craftech
LaMaddalena. Italy
1999 - 2001
  • Developed engaging lesson plans to enhance student understanding of technical concepts.
  • Facilitated hands-on workshops, promoting practical skills in crafting techniques.
  • Implemented feedback systems to assess student progress and improve instructional methods.
  • Utilized various teaching aids and tools to create dynamic learning environments.
  • Focused primarily on pottery and Drawing classes

Education

No Degree - Childhood Development

Trident Technical College
North Charleston, SC
1987

High School Diploma -

Stratford High School
Goose Creek, SC
1986

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Hospitality

Timeline

Customer Service Representative

Citi
2007 - 2009

Overnight Hotel Concierge

Mictrotel
2003 - 2008

Sales Associate

Burlington
2003 - 2007

Cashier

Winn Dixie Supermarket
2001 - 2002

Instructor

Craftech
1999 - 2001

No Degree - Childhood Development

Trident Technical College

High School Diploma -

Stratford High School

Similar Profiles

  • Alecia CampbellAlecia Campbell

    Customer Service Representative at AT&T Call CenterCustomer Service Representative at AT&T Call Center

  • Ganesha MitchellGanesha Mitchell

    Customer Service Representative at Connexus Resource GroupCustomer Service Representative at Connexus Resource Group

  • Keri MartinKeri Martin

    Customer Service Representative at ModivcareCustomer Service Representative at Modivcare

  • Moe SalehMoe Saleh

    Customer Service Representative at Bystronic Canada LtdCustomer Service Representative at Bystronic Canada Ltd

  • Latia SmithLatia Smith

    Customer Service Representative at ConduentCustomer Service Representative at Conduent

CREATE PROFILE
Victoria Usman