VICTORIA VALBUENA
Big Spring,Texas
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Experienced Corrections Specialist handling disruptive inmates and keeping calm and professional in hectic and tense situations. Trained in self-defense usage and crisis prevention intervention. Motivational and accomplished, resourceful and dedicated Unit Manager with motivational leadership, training and employee supervision experience. 10 years in corrections and law enforcement.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
2
2
Language
Work History
Unit Manager
Geo Corrections
Big Spring, Texas
10.2011 - 12.2021
- In charge of managing an all male correctional unit
- Managing a large group of staff, maintaining hourly schedules, training and retraining staff, counseling inmates for life skills including education and work goals after release to general public.
- Met with nursing staff and support personnel to plan services, programs and activities.
- Assisted with hiring process and training of new employees.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Accomplished multiple tasks within established timeframes.
- Prepared detailed reports concerning incidents of disturbances and injuries.
- Conducted frequent inmate counts and recorded results.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Guided and directed inmates during work assignments.
- Identified facility openings and designated inmates to housing units.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
Assistant Manager
Blockbuster Video
Big Spring, TX
01.2010 - 10.2014
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Compiled financial data to comply with budget.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
Education
No Degree - Nursing Science
Howard College
Big Spring, TX 05.2001 -
GED -
Big Spring High School
Big Spring, TX 05.1995 - 01.1996
Skills
Unit manager - 10 years10Years
Policy implementation
Expense management
Safety and security
Correctional facility procedures
Criminal laws
Inmate behavior modification tactics
Conflict resolution skills
Crisis intervention training
Search and seizure procedures
Suicide prevention training
Behavioral disorders knowledge
File and records management
Self-defense techniques
Staff Management
Timeline
Unit Manager
Geo Corrections
10.2011 - 12.2021
Assistant Manager
Blockbuster Video
01.2010 - 10.2014
No Degree - Nursing Science
Howard College
05.2001 -
GED -
Big Spring High School
05.1995 - 01.1996