Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Vanderheyden

Alvin,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Emeperian Constar
12.2022 - 01.2024
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Sought ways to improve processes and services provided.
  • Processed payments and applied to customer balances.
  • Improved first-call resolution rates by effectively utilizing resources and available tools.
  • Provided excellent customer service through accurate order fulfillment and timely communication of any issues or delays.

Tax Assessor

Galveston County Tax Office
01.2021 - 01.2023
  • Identified potential errors or discrepancies during the review process by reconciling existing records with current data sources such as deeds or building permits.
  • Enhanced tax assessment accuracy by conducting thorough property inspections and analyzing relevant documentation.
  • Maintained professional development by attending industry conferences, seminars, and workshops related to property valuation techniques.
  • Actively participated in staff meetings and workshops to continuously improve departmental processes and stay informed on the latest industry trends.

Supervisor

CVS Pharmacy
01.2019 - 04.2021
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Collected, arranged, and input information into database system.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Car Sellswoman

Gay Family Kia
02.2018 - 04.2019
  • Identified potential operational issues and redesigned products to improve functionality.
  • Drafted and revised CAD drawings to meet client specifications.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Boosted customer satisfaction by providing comprehensive information on vehicle features and options.

Education

High School Diploma -

Texas City Highschool
05.2017

Skills

  • Remote Office Availability
  • Following scripts
  • Teamwork and Collaboration
  • Analytical Problem Solving
  • Attention to Detail
  • Recordkeeping and documentation
  • Verbal and written communication

Timeline

Customer Service Representative

Emeperian Constar
12.2022 - 01.2024

Tax Assessor

Galveston County Tax Office
01.2021 - 01.2023

Supervisor

CVS Pharmacy
01.2019 - 04.2021

Car Sellswoman

Gay Family Kia
02.2018 - 04.2019

High School Diploma -

Texas City Highschool

Similar Profiles

CREATE PROFILE
Victoria Vanderheyden