Victoria Vargas
Richland
Summary
Dedicated and adaptable professional with over 7 years of experience in team leadership, customer service, and operations management across childcare, hospitality, and retail environments. Skilled in training staff, improving efficiency, and building positive customer relationships. Recognized for strong problem-solving abilities, organizational skills, and a hands-on leadership style that motivates teams and drives results.
Overview
10
10
years of professional experience
Work History
Office Manager
H&r Block
Kennewick
11.2024 - Current
- Supervise daily office operations, including staff scheduling, workload distribution, and client appointments.
- Train, coach, and motivate a team of associates to meet company performance and customer service standards.
- Facilitate daily team huddles to review goals, progress, and address operational challenges.
- Maintain a professional, organized, and client-focused office environment.
- Quickly learned the company's products and services, confidently educating clients on options that best fit their needs.
- Resolve staff and client concerns with professionalism, empathy, and sound judgment.
- Monitor office productivity, identify process improvements, and implement solutions to increase efficiency.
- Deliver excellent customer service by addressing client concerns promptly and professionally, resulting in improved client satisfaction and retention.
- Oversee workflow efficiency, ensuring tax professionals and front-desk staff deliver timely, quality service.
Head Cook
Kids World childcare
West Richland
05.2023 - 05.2024
- Planned and prepared nutritious, age-appropriate meals and snacks for up to 80 children daily.
- Maintained strict compliance with health, safety, and sanitation standards in food preparation and storage areas.
- Adapted menus to meet children's dietary restrictions and allergies, ensuring safe meal substitutions.
- Managed kitchen operations, including inventory, ordering supplies, and budget control.
- Reduced food waste through portioning, storage, and menu planning strategies.
- Trained and supervised staff on proper food handling and sanitation procedures for licensing compliance.
- Kept detailed records of food usage, supplies, and sanitation procedures for licensing compliance.
- Collaborated with teachers and administrators to align mean planning with classroom schedules and special events.
Customer Service Cashier
Popcorn Northwest
Richland
10.2022 - 05.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods, or difficult interactions.
- Actively listened to customers, handled concerns quickly, and reported major issues to the supervisor.
- Processed customer orders and accurately handled payment transactions.
Cook/Server
Tri cities Retirement Inn
Pasco
11.2022 - 04.2023
- Prepared and cooked daily meals for 120 residents, following dietary guidelines, portion control, and special dietary restrictions.
- Assisted with menu planning and ensured meals were nutritious, balanced, and resident-focused.
- I took meal orders from residents and provided courteous, attentive dining services.
- Delivered meals promptly while maintaining high standards of food quality and presentation.
- Maintained a clean, safe, and sanitary kitchen environment in compliance with health and safety regulations.
- Assisted in inventory management, including receiving, storing, and rotating food supplies.
- Collaborated with dietary staff and the healthcare team to meet individual nutritional needs.
- Build positive relationships with residents by providing friendly, personalized service during mealtimes.
Lead Infant Teacher
Kids World Childcare
West Richland
12.2018 - 10.2022
- Planned and implemented are appropriate curricula supporting infants' cognitive, social, and physical development.
- Provided nurturing care, created a safe environment, and built strong relationships with children and families.
- Adapted quickly to multiple roles within the center, including assisting in the kitchen, completing office tasks, and supporting other classrooms as needed.
- Monitored developmental milestones, maintained daily reports, and communicated progress with parents.
- Supervised classroom staff, delegated tasks, and ensured compliance with licensing and safety standards.
- Assisted in toddler, preschool, pre-K, and school-age classrooms, adapting teaching strategies to different age groups.
- Supported food service operations in the kitchen, including meal prep, serving, and ensuring dietary compliance.
- Answered phones, greeted visitors, and assisted with front desk responsibilities to maintain smooth daily operations.
- Perform clerical tasks such as filing, record keeping, and maintaining children's documentation.
Inspector/Housekeeper
Hilton Garden Inn Hotel
Kennewick
05.2018 - 09.2018
- Inspected guest rooms and public areas to ensure cleanliness, safety, and adherence to brand standards.
- Trained, guided, and supported housekeeping staff to maintain quality and efficiency.
- Performed daily housekeeping tasks, including cleaning, sanitizing, making beds, and restocking supplies.
- Reported maintenance issues, and followed up to ensure timely resolution.
- Assisted with laundry services, restocking, and preparing rooms for new arrivals.
- Responded promptly to guest requests, and provided excellent customer service.
- Ensured compliance with health, safety, and sanitation regulations.
Assistant Housekeeping Manager
Fairfield By Marriott
Kennewick
08.2016 - 03.2018
- Supervised daily housekeeping operations, including scheduling, inspections, and staff training, to ensure that rooms and public areas met brand and quality standards.
- Conducted room and facility inspections, reporting maintenance issues, and verifying the completion of work orders.
- Assisted with inventory management and ordering of supplies to maintain efficient operations.
- Provided hands-on support across hotel departments, quickly cross-training in laundry, breakfast/kitchen services, front desk, maintenance, and houseperson duties.
- Collaborated with hotel leadership to improve workflow, staff efficiency, and guest satisfaction.
- Responded to guest requests and concerns with professionalism, ensuring a positive guest experience.
Shelf Stocker
Target
Kennewick
08.2015 - 06.2016
- Stocked shelves with products to maintain organized displays.
- Monitored expiration dates to remove outdated items from shelves.
- Maintained cleanliness and organization of stockroom and sales floor areas.
- Followed safety regulations while operating equipment for heavy lifting tasks.
- Assisted customers in locating merchandise on the sales floor.
- Organized shelves and displays, removed damaged or expired merchandise and replenished and rotated stock.
- Answered customer questions about specific merchandise availability and location and offered to replenish empty shelves immediately from warehouse stock.
Education
High School Diploma -
Chiawana High School
WA06.2016
Skills
- Team supervision and training
- Staff scheduling and workflow coordination
- Quality assurance and compliance
- Adaptable and flexible in fast-paced environments
- Multitasking and prioritizing completing responsibilities
- Conflict resolution and problem solving
- Office software
- Inventory management
- Effective communication
- Training and development
- Time management
- Customer service
- Employee training
- Office management
- Strategic planning
- Relationship building
Timeline
Office Manager
H&r Block
11.2024 - Current
Head Cook
Kids World childcare
05.2023 - 05.2024
Cook/Server
Tri cities Retirement Inn
11.2022 - 04.2023
Customer Service Cashier
Popcorn Northwest
10.2022 - 05.2023
Lead Infant Teacher
Kids World Childcare
12.2018 - 10.2022
Inspector/Housekeeper
Hilton Garden Inn Hotel
05.2018 - 09.2018
Assistant Housekeeping Manager
Fairfield By Marriott
08.2016 - 03.2018
Shelf Stocker
Target
08.2015 - 06.2016
High School Diploma -
Chiawana High School
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