VICTORIA VILLANUEVA
San Antonio,TX
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Highly organized with exemplary multitasking, time management and customer service skills. willing to go extra mile to assist others with solving problems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Dental Health Center
04.2022 - Current
- Scheduled cleanings and dental appointments for patients using appointment software.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected payments from patients and arranged payment schedules.
- Gathered medical information, dental health history and vitals from patients.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Verified, updated and entered patient information into system.
- Answered and managed incoming calls and emails.
Front End Food Cashier
Whataburger Restaurants
02.2022 - 05.2022
- Maintained accurate register totals by carefully counting and securing cash.
- Rang up customer items quickly and accurately using POS system.
- Prepared meals according to recipe to meet nutrition and portion specifications. Stored food in designated containers and rotated inventory to maximize freshness. Washed and cut produce and garnishes.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
Medical Assistant
A Thru Z Pediatrics
05.2021 - 12.2021
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork
- Assisted clinicians with in-office procedures
- Supported patient recovery by educating family and caregivers on treatments and warning signs of complications
- Supported medical staff by answering phones and preparing supply orders
- Reviewed test results for completion and abnormalities
- Completed intakes, including measuring vital signs and documenting symptoms
- Updated records in EHR system, carefully protecting patient information and verifying data.
Medical Records Specialist
QTC Medical Group
02.2021 - 05.2021
- Retrieved patient medical records for physicians, technicians, and staff
- Maintained continuity of work operations by documenting and communicating actions, irregularities, and continuing needs
- Updated records with demographic data, medical histories and diagnostic procedures
- Kept smooth patient flow by processing admissions and discharge documents
- Compiled, classified and coded high volumes of patient data each day
- Developed and analyzed daily report of missing chart information presented to supervisors.
Medical Assistant
CommuniCare Health Centers
12.2018 - 10.2019
- Preserved confidentiality of all patient information in line with HIPAA and internal guidelines.
- Managed efficient patient intakes, collecting histories, documenting vital signs and updating charts.
- Assisted with diagnosing patients by collecting specimens and administering tests.
- Recorded patients' medical history, vital statistics, and information in medical records.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
Front End Food Cashier
Whataburger Restaurants
05.2016 - 02.2017
- Maintained accurate register totals by carefully counting and securing cash.
- Rang up customer items quickly and accurately using POS system.
- Prepared meals according to recipe to meet nutrition and portion specifications.
- Stored food in designated containers and rotated inventory to maximize freshness.
- Washed and cut produce and garnishes
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Provided customers with information on specials and discount deals.
Cashier
Chick Fill A
03.2015 - 01.2016
- Maintained clean, organized, and well-stocked checkout areas.
- Balanced cash drawer at beginning and end of each shift.
- Engaged with customers while completing cash register transactions.
- Trained new retail team members in customer service and company policies. Kept customers happy by quickly processing payments and bagging purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
National Certified Medical Assistant -
The College Of Health Care Profession
01.2018
High School Diploma -
Sandra Day O'Connor
06.2017
Skills
- Bilingual
- Diagnostic support
- Medical terminology Scheduling
- Intake control
- Patient flow management
- Insurance billing
- Multitasking
- ICD-10 coding
- Hospitality Service
- Computer Proficiency
- Front Desk Operations
- Scheduling Appointments
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Professional Working
Timeline
Front Desk Receptionist
Dental Health Center
04.2022 - Current
Front End Food Cashier
Whataburger Restaurants
02.2022 - 05.2022
Medical Assistant
A Thru Z Pediatrics
05.2021 - 12.2021
Medical Records Specialist
QTC Medical Group
02.2021 - 05.2021
Medical Assistant
CommuniCare Health Centers
12.2018 - 10.2019
Front End Food Cashier
Whataburger Restaurants
05.2016 - 02.2017
Cashier
Chick Fill A
03.2015 - 01.2016
National Certified Medical Assistant -
The College Of Health Care Profession
High School Diploma -
Sandra Day O'Connor
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