Victoria Villarreal
Round Rock,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
2
2
years of professional experience
Work History
Barista
Drinkle Coffee
Round Rock, TX
09.2023 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Bartender
Wax Myrtle
Austin, TX
10.2022 - 10.2023
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Beverage Director
Supper Club of Wimberley
Wimberley, TX
01.2022 - 10.2022
- Created and implemented beverage menus for all restaurant outlets, including cocktails, beer, wine and non-alcoholic options.
- Developed and maintained relationships with local wineries, breweries and distilleries to provide exclusive offerings to guests.
- Conducted regular staff training on proper pouring techniques, responsible alcohol service practices, menu items and food pairings.
- Negotiated pricing with suppliers for the best possible deals on high quality products.
- Analyzed sales data to identify trends in customer preferences for product selection or promotional strategies.
- Prepared monthly reports detailing sales figures, profits and losses in each outlet, product mix analysis and other relevant information.
Education
Associate of Arts - Interior Design
Texas State University
San Marcos, TXSkills
- Up-selling
- Team Player
- Professional Demeanor
- Inventory Management
- Performance Improvement
- Product displays
- Active listener
- Speedy and efficient
- Friendly and outgoing
- Team Leadership
Timeline
Barista
Drinkle Coffee
09.2023 - Current
Bartender
Wax Myrtle
10.2022 - 10.2023
Beverage Director
Supper Club of Wimberley
01.2022 - 10.2022
Associate of Arts - Interior Design
Texas State University
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