Victoria Villarreal
Port Lavaca,TX
Summary
Dynamic leader with proven expertise in customer experience and inventory control, honed at McDonald’s. Excelled in enhancing store performance and fostering team unity, leading to increased sales and customer satisfaction. Skilled in POS systems and mentoring, adept at creating impactful customer relations and streamlining operations for efficiency.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
McDonald’s
Port Lavaca, Tx
02.2015 - 12.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Sales Associate
Cato Fashions
Houston, TX
04.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Front Desk Receptionist
Holiday Inn Express Hotel
Port Lavaca, Tx
05.2018 - 06.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
GED -
Victoria College
Victoria, TX04.2016
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- POS systems
Timeline
Sales Associate
Cato Fashions
04.2023 - 11.2023
Front Desk Receptionist
Holiday Inn Express Hotel
05.2018 - 06.2019
Assistant Store Manager
McDonald’s
02.2015 - 12.2024
GED -
Victoria College