Victoria Villegas
Boise,ID
Overview
6
6
years of professional experience
Work History
Server
TopGolf
Meridian, ID
10.2022 - Current
- Provide excellent customer service in a fast-paced environment, ensuring guest satisfaction, repeat business, and fulfilled surveys.
- Elected to become an Event Ambassador; which is a handpicked group of individuals that offer the utmost hospitality for our larger groups and clients.
- Supported colleagues during rush hours, promoting a collaborative work environment that overall enhanced guest experience.
- Train new staff on venue protocols and menu offerings, enhancing their performance and knowledge.
- Worked with a detailed POS system to place orders, manage bills, and highlight my technical ability.
- Keep abreast with a menu containing 50+ signature cocktails and entree dishes.
Shift Lead
Dutch Bros
Boise, ID
05.2021 - Current
- Bar trained and certified with any espresso machine or brewing equipment.
- Promoted to Shift Lead after 4 months.
- Extensive knowledge of 300+ beverages, a secret menu, and the preparation of each beverage in compliance with the size.
- Maintained a balanced cash drawer, ensuring an accurate money till at the end of each shift.
- Developed strong relationships with regular customers, engaging in friendly conversation and loyalty.
Retail Sales Associate
Dick's Sporting Goods, Inc
Pocatello, ID
10.2020 - 04.2021
Education
Some College - Psychology
Idaho State University
Pocatello05-2024
High School Diploma -
Centennial High School
Boise, ID05-2020
Skills
- Empathy
- Memory retention
- Adaptability
- Sales
- Organization
- Leadership
- Communication
- Technology
Accomplishments
- Concurrently working 2 jobs for most of my career life.
Timeline
Server
TopGolf
10.2022 - Current
Shift Lead
Dutch Bros
05.2021 - Current
Retail Sales Associate
Dick's Sporting Goods, Inc
10.2020 - 04.2021
Some College - Psychology
Idaho State University
High School Diploma -
Centennial High School