Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Prejean

Lafayette

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing business.

Overview

7
7
years of professional experience

Work History

Colonial Life Sales Representative

Magnolia Strategies
01.2024
  • Assisted clients with insurance needs/wants
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold and warm calling, networking and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Insurance Customer Service Representative

State Farm
02.2025 - Current
  • Assisted customers with inquiries regarding policies, claims, and coverage options.
  • Resolved customer complaints efficiently, ensuring satisfaction and retention.
  • Processed policy changes and renewals accurately in the system.
  • Collaborated with claims adjusters to expedite claim resolutions for clients.
  • Maintained detailed records of customer interactions and transactions in CRM software.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.

Front Desk Manager, Accounts Payable/Receivable

Ky Diesel Service
01.2022 - 01.2024
  • Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
  • Responded to customer inquiries via phone, email, and in person.
  • Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
  • Answered multi-line phone systems and managed calls by routing to proper extensions or taking messages.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Tracked office supplies inventory levels, placed orders and monitored deliveries upon arrival.
  • Completed payroll as well as accounts payable/receivable.

House Cleaner

Prejean’s Pristine Clean
01.2018 - 01.2022
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Swept, mopped, vacuumed and polished floors of all types.
  • Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
  • Maintained supplies such as paper towels, toilet tissue, soaps.

Education

High School Diploma - undefined

Carencro High School
05.2014

Skills

  • Team Training
  • Daily Reporting
  • Cash Control
  • Policy Enforcement
  • Quality Assurance
  • Conflict and issue documentation
  • Documentation and Reporting
  • Customer Service
  • Computer Reservations System
  • Payment oversight
  • POS System Operation
  • Problem-solving
  • Quickbooks
  • Word processing
  • Licensed in Life and Health Insurance

Timeline

Insurance Customer Service Representative

State Farm
02.2025 - Current

Colonial Life Sales Representative

Magnolia Strategies
01.2024

Front Desk Manager, Accounts Payable/Receivable

Ky Diesel Service
01.2022 - 01.2024

House Cleaner

Prejean’s Pristine Clean
01.2018 - 01.2022

High School Diploma - undefined

Carencro High School

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